IT Support & Systems Administrator
- Compensation
- Not disclosed
- Location
- Herndon, USA
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Devops
- Posted
Skills
Must have
- 3-5 years of relevant experience in IT support, desktop support, systems administration, or a blended support/administrator role.
- Hands-on experience supporting macOS and Linux/Ubuntu endpoints; experience with Windows is beneficial.
- Practical knowledge of laptop provisioning, software installation, basic account/access troubleshooting, printers, peripherals, and end-user applications.
- Experience supporting Microsoft 365 applications, particularly Outlook, Teams, and SharePoint.
- Working knowledge of Linux administration and troubleshooting for workstations or servers.
- Ability to explain technical issues clearly, prioritize competing requests, document work, and follow problems through resolution.
- Ability to work on-site as needed to support physical devices, office technology, lab/server-room equipment, and SCIF-related unclassified systems.
Nice to have
- Experience supporting conference-room audio/visual systems, Teams Rooms, Polycom devices, room schedulers, or digital signage.
- Experience with on-premises Linux servers, network-attached storage, lab environments, or small-office networking.
- Experience in a government-contracting, cleared, engineering, or research-and-development environment.
- Active U.S. security clearance, or ability to obtain and maintain the clearance required for assigned work.
- Relevant certifications such as CompTIA A+, Network+, Security+, Linux+, or an equivalent vendor credential.
Full description
Expedition Technology is seeking an IT Support & Systems Administrator to provide hands-on technical support to employees while helping maintain the day-to-day corporate IT environment. This role combines responsive end-user support with practical systems administration and is well suited for someone who enjoys working directly with users, troubleshooting across macOS and Linux/Ubuntu environments, and taking ownership of office, lab, device, and collaboration technology issues through resolution.
The position is intentionally broader than a traditional Tier 1 help desk role. The successful candidate will support employee onboarding and devices, conference-room technology, basic business applications, Linux workstations and on-premises lab/server systems, and selected unclassified technology used within the SCIF. The person should be comfortable diagnosing issues independently, documenting solutions, and escalating specialized security, network, or infrastructure matters when appropriate.
Key Responsibilities
End-User Support & Employee Technology
- Serve as a primary internal point of contact for day-to-day hardware, software, account, printing, and connectivity issues.
- Prepare and configure laptops for new employees, with an emphasis on macOS and Ubuntu systems.
- Troubleshoot common macOS and Linux/Ubuntu issues, including disk unlock or decryption, boot failures, printing, software installation, and peripheral problems.
- Support common employee applications and collaboration tools, including Outlook, Microsoft Teams, and SharePoint.
- Track issues through resolution, communicate status clearly to users, and create or improve support documentation for recurring problems.
Office, Conference-Room & SCIF Technology
- Troubleshoot Polycom and Microsoft Teams room technology, room schedulers, and A/V systems the organization relies upon.
- Monitor and troubleshoot unclassified VOIP phone systems, including systems located within the SCIF.
- Coordinate with internal stakeholders and vendors when hardware repair, warranty service, replacement, or specialized support is required.
Systems, Lab & Linux Administration
- Provide basic support for low-side Ubuntu workstations, including disk decryption and approved software installation, when clearance and access requirements are met.
- Administer and troubleshoot Linux-based on-premises servers and systems in a shared lab/server rooms, including rack-mounted servers, connected storage devices, lab machines, and associated networking.
- Perform routine systems-administration activities appropriate to the environment, such as system health checks, patching coordination, access support, storage monitoring, and issue triage.