IT Support Technician
First line of on-site IT support at DCL Logistics' Louisville, KY warehouse, keeping ~250 employees working by fixing Windows 10/11 issues, Zebra barcode scanners and label printers, and Android wearables on the spot, logging tickets (Jira) and escalating the rest to corporate IT.
- Compensation
- Not disclosed
- Location
- DCL Louisville - Louisville, KY 40214
- Work setup
- Not specified
- Seniority
- Intern
- Employment
- Internship
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- High school diploma or GED
- ~6–12 months of hands-on IT support experience (help desk, internship, school/volunteer IT work, or significant self-directed experience); less considered for the right candidate
- Working knowledge of Windows 10/11 and common troubleshooting steps
- Basic understanding of networking (IP addresses, Wi-Fi, DNS) and Windows domain user accounts
- Comfort working with USB peripherals and installing drivers
- Clear written and verbal communication, including explaining technical issues to non-technical users
- Ability to work the described schedule, including second shift and the holiday blackout period
- Ability to meet physical requirements (lift/carry up to 25 lbs, extended walking/standing in a 170,000 sq ft warehouse, bending/kneeling/reaching, following safety rules and PPE)
Nice to have
- CompTIA A+ certification, or progress toward it
- Experience with Zebra barcode scanners or label printers, or similar devices
- Experience in a warehouse, distribution, manufacturing, or retail environment
- Exposure to Active Directory (unlocking accounts, resetting passwords)
- Familiarity with RMM, EDR, or MDM tools such as NinjaOne, SentinelOne, or an Android MDM platform
- Experience with Atlassian Jira (ticketing) or Atlassian Confluence (documentation)
Full description
About DCL Logistics
For over 40 years, DCL Logistics has powered the brands that shape how the world shops. We are a modern 3PL and a technology company at heart, trusted by high-growth, innovative names in consumer electronics, health and beauty, wellness, and connected devices. Our proprietary platforms (eFactory, SelectShip, and ReturnTrak) give our clients full command of their supply chain, and our ISO 9001:2015 certified facilities deliver the precision and quality their customers expect. Headquartered in Silicon Valley with a national network reaching 96% of the U.S. population on two-day ground, we help ambitious brands scale without limits.
Why DCL
We are more than a fulfillment company. We are a team of people who make it happen. Our culture is built on four core values that show up in everything we do: Make It Happen, Be Resourceful, Deliver Operational Excellence, and We Care. Here, your work is visible, your ideas matter, and your impact is real from day one. We move fast, we hold ourselves to the highest standard, and we take care of our people. When you join DCL, you don't just join an organization. You join a family.
We are hiring a IT Support Technician to be the first line of technical support at our Louisville, Kentucky warehouse. This person keeps about 250 employees working by solving everyday computer, scanner, and label printer issues on the spot, and escalating the rest to our corporate IT team.
Key responsibilities
- Act as the first point of contact for on-site IT issues, in person and through the ticketing system.
- Diagnose and fix common Windows 11 problems: logins, password resets and account lockouts, printing, network connectivity, peripherals, and application errors.
- Troubleshoot Zebra USB barcode scanners and Zebra label printers, including connections, drivers, configuration, ribbons and media, print quality, and calibration.
- Provide basic support for Android wearable devices: reboots, battery and charging issues, device swaps, and re-pairing scanners and accessories.
- Perform light mobile device management (MDM) tasks, such as enrolling or re-provisioning wearable devices, using documented procedures.
- Set up, move, and swap workstations, tablets, and peripherals on the warehouse floor and in the office.
- Log every request in the ticketing system with clear notes on symptoms, steps taken, and outcome.
- Follow established procedures and escalate issues beyond first-level support to the corporate IT team with complete information.
- Help with basic security tasks, such as reporting suspicious activity and confirming that security agents are running on devices.
- Maintain a stock of spare devices, scanners, printers, cables, and printer supplies, and keep asset records up to date.