IT Support Technician III
On-site IT Support Technician providing Tier 1/2 support at an Orlando, FL Neighborhood Schools Initiative school: resolving hardware, software, account, printer, and classroom-tech issues through a ticketing system, maintaining Chromebooks and AV equipment, and coordinating escalations with Lighthouse IT and Orange County Public Schools.
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Associate's degree in IT or related field, or equivalent education, technical training, and experience
- 3+ years of hands-on IT, desktop, or help desk support experience
- Experience supporting Windows, Microsoft 365, Google Workspace, printers, mobile devices, and audiovisual technology
- Familiarity with ticketing systems, remote support tools, user account administration, device deployment, and asset tracking
- Working knowledge of TCP/IP, LAN/WAN connectivity, wireless networks, device management, endpoint security, and preventive maintenance
- Excellent customer service and communication skills, including explaining technical concepts to nontechnical users
- Ability to prioritize requests, document accurately, work independently, and know when to escalate
- Sound judgment, discretion with confidential information, adaptability, willingness to learn new technologies including assistive technology
- Work full-time on-site at the assigned school with reliable attendance and transportation
- Successfully complete a Level II background screening and meet school/client access requirements
- Work occasional approved evenings or weekends for events, deployments, maintenance, or urgent support
- Ability to move and handle equipment weighing up to 50 pounds
Nice to have
- Bachelor's degree
- K-12 school technology support; experience with a school district or managed service provider
- Technical certifications such as CompTIA A+, CompTIA Network+, or relevant Microsoft/Google certifications
Full description
Lighthouse Works is a mission-driven, values-based organization that creates competitive, integrated employment opportunities for working-age individuals who are blind or visually impaired in Central Florida. We also deliver business services that support and expand rehabilitation training at Lighthouse Central Florida.
Position Summary
Lighthouse Works is seeking an IT Support Technician to provide full-time, on-site technology support at an assigned Neighborhood Schools Initiative (NSI) school in Orlando, FL. This position serves as the primary technology support contact for faculty, staff, and students, resolving day-to-day technical issues, maintaining devices and classroom technology, and coordinating advanced support with the Lighthouse IT team and school district partners.
Essential Responsibilities
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Provide responsive, customer-focused Tier 1 and Tier 2 technical support for hardware, software, user accounts, printers, wireless connectivity, classroom technology, and communication systems.
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Manage support requests through the designated ticketing system, documenting troubleshooting, prioritizing issues, communicating updates, and ensuring timely resolution or escalation.
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Install, configure, deploy, maintain, and troubleshoot computers, Chromebooks, tablets, printers, interactive displays, projectors, and other technology equipment.
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Support Microsoft 365, Google Workspace, educational applications, user onboarding and offboarding, account access, and password resets within authorized procedures.
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Perform routine maintenance, software updates, security patching, device inspections, and equipment inventory management.
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Coordinate escalated technical issues with the Lighthouse IT team, Orange County Public Schools (OCPS), and approved vendors.
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Assist with technology deployments, system changes, classroom presentations, school events, and student assessments.
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Maintain accurate asset records, technical documentation, user guides, and support procedures; provide basic technology training to users.
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Identify and promptly report cybersecurity concerns, equipment loss, unauthorized access, and potential exposure of confidential information.
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Protect student, employee, organizational, and client information while following established security, confidentiality, and access-control requirements.
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Collaborate with school leadership, Lighthouse colleagues, district staff, and vendors to resolve issues and improve technology services.