IT Support Technician, Level 1
- Compensation
- Not disclosed
- Location
- Kansas City, Missouri, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Full description
About Guitar Center:
At Guitar Center, we believe in the power of music and the technology that supports it. With over 300 stores nationwide and a growing network of support centers, we’re committed to delivering a seamless experience for musicians, associates, and partners alike. Our IT team plays a vital role in keeping our systems running smoothly and our teams connected.
About The Role:
We’re looking for a tech-savvy, customer-focused IT Support Technician Level 1 to join our Help Desk & End User Support Team. In this role, you’ll serve as the first point of contact for IT-related issues across Guitar Center’s nationwide operations. You'll provide front-line support, diagnose technical problems, and help keep our teams equipped and running. If you’re passionate about solving problems, love working with people, and thrive in a fast-paced environment — we want to hear from you!
Responsibilities:
- Respond to incoming IT support requests via phone, email, chat, and ticketing system
- Troubleshoot Tier 1 technical issues related to hardware, software, and account access
- Guide users through diagnostic and resolution steps for various systems, including POS
- Track and document support activity in our incident management system
- Maintain and manage employee system access and credentials
- Coordinate hardware replacements and installations across store locations
- Escalate complex issues to specialized IT teams when necessary
- Contribute to documentation and knowledge base articles for team use
- Stay up to date on internal systems, tools, and best practices through training and collaboration