IT Support Technician (m/f/d), Full time (40 h/w)

Modul University Vienna is seeking an enthusiastic, experienced and customer-focused professional to join our dynamic technology team, providing first-line technical support and ensuring seamless day-to-day operations across our Windows environment, infrastructure and specialized classroom learning spaces.

• Helpdesk & Ticketing: Manage, prioritise and resolve incoming support requests efficiently using our IT ticketing system, ensuring timely communication with end users.
• Windows Server & Desktop Support: Provide robust first- and second-line support for Windows operating systems, hardware, software installation, troubleshooting and user account management (Active Directory / Entra ID).
• Classroom & EdTech Support: Maintain and troubleshoot interactive displays, projectors, audiovisual equipment and student and staff devices to help ensure disruption-free learning environments.
• Infrastructure Maintenance: Assist in monitoring and maintaining local network infrastructure, Wi-Fi access points, printers and server backups under the guidance of senior IT staff.
• Documentation & Onboarding: Create clear technical guides for staff and students and assist with setting up new hardware and software deployments

• Proven experience (2+ years) in a dedicated IT support or helpdesk environment; experience within schools or educational institutions is a distinct advantage.
• Strong working knowledge of Windows 10/11 administration and Microsoft 365.
• Familiarity with basic networking concepts, including TCP/IP, DNS, DHCP and Wi-Fi troubleshooting.
• Hands-on experience with classroom audiovisual technology and interactive learning tools.
• Proficiency in using IT ticketing systems such as Jira, Zendesk, Freshdesk or ServiceNow.
• Hands-on experience with PowerShell scripting for Windows administration, Microsoft 365 management, troubleshooting, and automation of routine IT tasks.
• Communication skills: Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users, students and staff.
• Language: Professional proficiency in English, both written and spoken, is essential.

Desirable Skills & Certifications

• Microsoft certifications: Relevant current Microsoft credentials, such as Microsoft Certified: Azure Fundamentals (AZ-900), Security, Compliance, and Identity Fundamentals (SC-900), or a Microsoft 365 role-based certification (AZ-104).
• CompTIA A+: CompTIA A+ certification, or demonstrable equivalent knowledge of hardware, operating systems, networking, security and troubleshooting.
• Other industry certifications: CompTIA Network+, ITIL Foundation, Cisco CCST/CCNA, or equivalent service management and networking qualifications including VLAN configuration, trunk/access ports, Spanning Tree Protocol (STP), and basic switch troubleshooting.