IT Support Technician – MSP Helpdesk & Network Support
IT Support Technician at Nerd Neighbour, an Australian MSP, delivering Level 1/2 remote and onsite helpdesk support to business clients — troubleshooting Windows endpoints, Microsoft 365/Intune, and network/telecom infrastructure (routers, firewalls, switches, wireless). Primarily remote with client-site visits; $75–80k + super, full-time permanent.
- Compensation
- A$75K–A$80K / yr
- Location
- Melbourne VIC
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Advanced Diploma or higher in IT, Telecommunications, Network Engineering or related discipline (or equivalent)
- Professional experience in IT technical support, networking or telecommunications infrastructure
- Experience diagnosing and resolving technical issues across business IT environments
- Experience configuring, monitoring and troubleshooting routers, switches, firewalls and wireless networks
- Sound understanding of TCP/IP networking, connectivity and fault diagnosis
- Experience administering Microsoft 365 and supporting Windows-based business environments
- Experience configuring and supporting computers, mobile devices and peripherals
- Ability to manage multiple technical requests and work independently with appropriate escalation
Nice to have
- Previous experience in an MSP or multi-client IT support environment
- Experience with Microsoft Intune and endpoint management
- Cybersecurity or network security knowledge
- ACMA cabling registration or telecommunications cabling training
- Industry certifications such as CompTIA, Microsoft or ITIL
Full description
Salary: $75,000 – $80,000 per year
IT Support Technician
Nerd Neighbour | Melbourne, VIC$75,000-80,000 per annum + Superannuation | Full-Time, Permanent
About Nerd Neighbour
Nerd Neighbour is an Australian Managed Service Provider (MSP) delivering comprehensive IT support, managed services, network infrastructure and technology solutions to businesses.
We support a diverse range of client environments, providing everything from day-to-day helpdesk assistance and Microsoft 365 administration to network management, infrastructure deployments and technical troubleshooting.
About the Role
We are seeking an experienced IT Support Technician to join our managed services operations, providing Level 1 and Level 2 technical support across multiple business environments.
This is a broad MSP technical role covering helpdesk support, systems administration, network infrastructure, telecommunications connectivity and onsite technical services.
The successful candidate will work independently on routine technical issues, maintain and troubleshoot client infrastructure, and collaborate with senior technical staff on complex issues and escalations.
The role is primarily remote-based, with attendance at client sites as required.
Key Responsibilities
Helpdesk & Technical Support
- Provide Level 1 and Level 2 remote and onsite technical support to business clients.
- Diagnose and resolve hardware, software, operating system and network connectivity issues.
- Investigate, troubleshoot and resolve incidents and service requests across multiple client environments.
- Configure, deploy, maintain and troubleshoot desktop computers, laptops, mobile devices, printers and peripherals.
- Maintain accurate service tickets, technical documentation and client asset records.
Network & Telecommunications Infrastructure
- Install, configure, monitor and maintain business networking and telecommunications infrastructure.
- Configure and troubleshoot routers, firewalls, network switches, wireless access points and associated network services.
- Monitor client network availability, connectivity and performance, investigating faults and service disruptions.
- Diagnose network configuration problems, connectivity failures and equipment faults, implementing appropriate corrective actions.
- Assist with network equipment deployments, infrastructure changes and onsite technical support.
- Support ongoing network maintenance, troubleshooting and service restoration activities.