IT Support Technician (Tier 1/Tier 2) – Baltimore Area

Baltimore Consulting is a growing Managed Services Provider (MSP) that delivers IT, cybersecurity, cloud, and consulting services to organizations throughout the Baltimore region. We support a wide variety of clients and industries, giving our team members exposure to diverse technologies, environments, and business challenges.

We're looking for motivated IT professionals who enjoy solving problems, helping people, and continuously learning new technologies. Whether you're supporting end users, troubleshooting Microsoft 365 issues, deploying devices, or assisting with infrastructure projects, no two days are the same.

If you're looking for an opportunity to accelerate your career, build broad technical experience, and work alongside a team that values collaboration and customer service, we'd love to hear from you.

Why Join Baltimore Consulting?

At Baltimore Consulting, we value innovation, accountability, teamwork, and exceptional client service. We look for people who enjoy learning, sharing knowledge, and solving problems in a collaborative environment. You'll be joining a team of almost 20 and get the following:

• Work with a variety of clients, technologies, and environments

• Gain hands-on experience with Microsoft 365, Azure, cybersecurity, networking, and cloud technologies

• Participate in both support and project-based work

• Learn from experienced engineers and consultants

• Opportunities for professional growth, training, and certification development

• Flexible hybrid work environment (1 remote day, per week)

• Small-company culture where your contributions have a direct impact

What You'll Do
As a member of our Service Desk team, you will provide technical support and assistance to a diverse client base while contributing to projects and strategic initiatives.

Responsibilities

• Respond to client support requests via phone, email, and ticketing systems

• Troubleshoot hardware, software, networking, and cloud-related issues

• Provide remote support and occasional onsite support at client locations

• Escalate complex issues when necessary while maintaining ownership of client communication

• Participate in a shared rotating after-hours on-call schedule (roughly 1 week every 8-10 weeks)

• Assist with client onboarding, technology rollouts, and infrastructure projects

• Document issues, resolutions, and technical procedures

• Deliver exceptional customer service and maintain strong client relationships