IT System Analyst II
- Compensation
- Not disclosed
- Location
- Grand Rapids, MI, US
- Work setup
- Not specified
- Seniority
- Middle
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Business analysis
- Posted
Skills
Must have
- Preferred Bachelor’s degree or equivalent experience in Computer Science, Management Information Systems, Information Technology, or another related technical field. Microsoft or VMware certification
- This is an exciting step in a journey to creating a fulfilling and rewarding career at Independent Bank. We are excited to have you join our team!
- Be Proud. Be YOU. Be Independent!
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further informa
Full description
Be Proud, Be YOU, Be Independent!
Are you an experienced Systems Analyst who is eager to grow their career in Financial Services? If so, we need you!
At Independent Bank, we live our values of Courage, Drive, Integrity, People-Focus, and Teamwork. We foster professional growth and embrace the collective strength of your unique experiences, ideas, and talents. Our inclusive, collaborative culture helps us deliver the best solutions for our clients and communities as we pursue our mission: Inspiring financial independence today, with tomorrow in mind!
About the Job:
As an IT System Analyst at Independent Bank, you will report to the IT Operations Manager and are responsible for a variety of enterprise support duties. This role requires a broad range of advanced IT system administration knowledge and offers the opportunity to work in a collaborative team environment with technical staff and departments across the bank. You will work closely with internal clients (end users) to analyze IT operations, evaluate and document processes, and design input and output requirements and formats that support efficient, secure, and reliable technology solutions.
Why You Should Apply:
Competitive compensation package.
Accommodating and flexible paid time off.
A knowledgeable, goal-driven, and exciting team of colleagues.
Exposure to different areas of banking and the ability to work with leaders within the industry.
Community-focused events and volunteer opportunities.
What You Will Do:
Participates in a Team environment handling user-submitted trouble tickets or serving as a Tier 2 level support for advanced level tickets from Answer One.
Supports Enterprise Security as a first responder which includes Virus protection, patch management tools, Security solutions such as Firewalls, URL filtering systems, Operations, and Configuration manager.
Responsible for design, documentation, and testing of VDI Solutions for the Enterprise for Desktop delivery; Supports SQL Databases, Application Servers, and WAN infrastructure; Microsoft Exchange/Office 365, and Backup Systems.
Performs after-hours on-call remote support for the enterprise.
Defines system requirements and works with end-user departments to analyze and document workflows and information needs.
Participates in the designing of computer systems, and evaluates and participates in the selection of technology to meet project requirements.
Provide onsite support to various locations throughout the enterprise.
Provide detailed feedback and observations to the VP of IT Operations.
Supports and provides documentation for all Enterprise devices attached to the network.