IT System Support Engineer

About Us:

Sightpath Medical is the premier cataract and LASIK mobile services provider in the U.S. We have an opening at our headquarters in Bloomington, MN for an IT Systems Support Engineer in our IT Department.

Responsibilities:

• Tier 1 Helpdesk support
• Assist users either via phone, email or Datto Remote Monitoring and Management (RMM) to resolve any issues
• Properly escalate unresolved issues to appropriate internal resources
• Prioritize and manage several open issues at one time
• Maintain user administration in all systems including RingCentral, Jamf, Active Directory (on-prem), and Microsoft Office 365
• Local backup maintenance and testing
• Maintain Antivirus at all locations
• Local & remote hardware support / troubleshooting and network maintenance
• Phone system maintenance / configuration
• Mobile Device Management (MDM) via Jamf
• Document technical knowledge in the form of notes and manuals

Requirements:

• Proven work experience as a Systems Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows OS and IOS devices
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with On-premises Active Directory, remote management tools, Veeam/Datto Backup Software, VMWare, RingCentral, and Jamf are a plus
• Excellent problem-solving and communication skills
• Ability to provide clear step-by-step technical guidance, both written and verbal
• BS degree in Information Technology, Computer Science or equivalent work experience
• Additional certification in Microsoft, VMware or similar technologies is a plus

We offer competitive salaries and full benefits for this job which includes but not limited to the following:

• Medical insurance
• Dental Insurance
• Vision Insurance
• Fully Paid STD/LTD Insurance
• Fully Paid 2x Basic life Insurance
• 401k with excellent company match
• Paid Vacation

Sightpath is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age (40 and over), national origin or ancestry, physical or mental disability, genetic information or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

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