IT Systems Administrator
IT Systems Administrator at a Philadelphia nonprofit supporting ~600 employees as part of a five-person IT team. Day to day: manage servers, networking, identity, and cloud (Windows Server, Active Directory/Azure AD, Microsoft 365, VMware), maintain security and backups, and provide Tier 3 help desk support. Hybrid — two remote days per week.
- Compensation
- Not disclosed
- Location
- Philadelphia, Pennsylvania, United States
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Devops
- Posted
Skills
Must have
- Minimum of five years of progressive experience in IT infrastructure, systems administration, or a related field
- Strong knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, firewalls
- Proficiency with Windows Server, Active Directory, Azure Active Directory, Microsoft 365
- Proficiency with virtualization platforms, including VMware
- Working knowledge of cybersecurity frameworks, security best practices, vulnerability management, and risk mitigation
- Understanding of project management principles and experience supporting or managing IT projects
- Strong analytical, troubleshooting, and problem-solving skills with attention to detail and documentation
- Excellent customer service, communication, and interpersonal skills
- Ability to work effectively both independently and as part of a team
- Demonstrated reliability, punctuality, accountability, and professionalism
- Strong motivation and ability to learn new technologies, systems, and procedures
- Ability to lift and move equipment weighing up to 35 pounds without assistance
- Ability to maneuver in tight spaces and work around furniture when servicing equipment; stand for extended periods
Nice to have
- Bachelor's degree in IT, computer science or similar field (preferred)
- High School Diploma/GED with relevant IT certification(s) considered
- Familiarity with VMware
- Familiarity with Windows Server
- Familiarity with Active Directory
- Familiarity with MS Office 365 Administration
- Familiarity with MS Intune Mobile Device Management
- Familiarity with Meraki Networking and Security Appliances
- Familiarity with ISP and Modems
- Familiarity with Datto backup
- Familiarity with 8x8 VOIP Phone System
Full description
CORA Services is a dynamic and growing not for profit organization in Philadelphia. For more than 50 years, CORA has served children and families experiencing emotional, academic, and social challenges that impact their development and productivity. Our mission is to empower children, young people, and families to thrive through quality and compassionate service.
We have an immediate opportunity for an experienced IT Systems Administrator to join our collaborative team of five IT professionals supporting a 600‑employee nonprofit organization. This role is ideal for someone with deep infrastructure experience—including servers, networking, cloud platforms, and security—who also brings strong service desk or help desk skills to ensure high‑quality frontline support.
The Administrator will help maintain and evolve the organization’s core IT systems while also assisting end users with day‑to‑day technical needs. This is a hands‑on, hybrid role that requires technical breadth, strong communication, and a service‑oriented mindset.
All CORA team members are expected to uphold the mission, vision and values of CORA Services which includes valuing all individuals and supporting each individual’s potential for growth.
This is a hybrid position that offers the ability to work remotely two days per week!
In addition, as an IT Systems Administrator, your duties will include:
RESPONSIBILITIES INCLUDE:
- Infrastructure Operations: Manage, monitor, maintain, and optimize on-premises and cloud infrastructure, including servers, storage, virtualization, networking, and identity systems. Monitor system health, performance, availability, and capacity; proactively identify and resolve issues; and collaborate with cross-functional teams to support organizational and program needs.
- Systems Administration: Administer and maintain Windows Server, Active Directory, Azure Active Directory, Microsoft 365, and other enterprise technology platforms.
- Network Management: Manage and support LAN/WAN environments, firewalls, VPNs, wireless networks, and network security controls to ensure reliable and secure connectivity.
- Security & Compliance: Implement and maintain cybersecurity best practices, including patching, monitoring, vulnerability management, and risk mitigation. Ensure compliance with applicable regulations, data privacy standards, and grant and funder requirements.
- Service Desk Support: Provide Tier 3 technical support for escalated incidents and complex issues. Assist with ticket resolution, mentor junior service desk staff, and prioritize requests based on organizational priorities, estimated effort, and overall agency benefit.