IT Systems Analyst

2626 W Beryl Ave Phoenix Arizona, 85021,Position Description:
Provides technical expertise in analysis, design, and implementation for the IT Department. Applies knowledge of programming practices, procedures and applications to diagnose potential repairs and upgrades for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Assists the System Administrator and ERP Administrator, as needed.

Essential Duties and Responsibilities:

• Troubleshoots issues to implement repairs, as well as upgrading PCs and peripherals.
• Develops and maintains applications and software on the Internet and Intranet websites.
• Provides technical assistance in hardware and software purchases and implementation.
• Sets up and installs workstations, printers, and peripherals, configuring for the networks as appropriate.
• Applies the principles and techniques of computer programming to specific organizational needs and problems.
• Responsible for escalations from the Service Desk on hardware and software technical issues to end-users in an enterprise networked environment.
• Sets up and monitors application logs, writing clear and concise documentation.
• Ensures compliance with availability and performance standards.
• Responsible for the planning, implementation and maintenance of IT security systems.
• Provides support of Azure, Active Directory, O365, Okta, D365 and ERP system.
• Trains and guides Team Members with solutions, process workflows and software best practices.
• Assists the System Administrator and ERP Administrator, as needed.
• Complies data analysis and reporting for various software initiatives and projects.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Bachelor of Science degree in Computer Science or Information Technology, or equivalent experience.
• 1-2 years’ experience working as an IT Analyst.
• Extensive knowledge of PC hardware and software.
• Knowledge of shell scripting languages.
• Experience in a help desk role.
• Experience with Internet and web technologies.
• Ability to collaborate and work effectively in partnership with others.
• Strong customer service orientation.
• Ability to multitask and work in a fast-paced environment.
• Valid drivers' license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.
• Ability to obtain or currently retains a Fingerprint Clearance Card.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 3 Medical Plans.
• Employer Funded Health Reimbursement Account (HRA).
• 3 Dental Plans.
• Vision Plan.
• 401K Traditional and Roth Plans.
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off; Sick and Vacation.
• Paid Holidays.

These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website () to learn how to report it.