Edgewater Federal Solutions, Inc.
IT Systems & Application Support Engineer
- Compensation
- Not disclosed
- Location
- Albuquerque, NM, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- It support
- Posted
Skills
Must have
- BS in relevant discipline plus minimum 1 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
- Must be a U.S. Citizen
- Must be able to obtain and maintain a DOE Security Clearance
- Windows & macOS support and administration
- hardware, sofwater, printer troubleshooting
- Microsoft 365/Office and Outlook account support
- Remore and onsite technical support
- User training and technical documentation
- Ticket Management and customer service
- Data security, PII/PHI compliance, and device remediation
Full description
Overview
Edgewater Federal Solutions is seeking an IT Systems & Application Support Engineer to support a major national laboratory.
The successful candidate shall be proficient in the following areas: custom computer programming, commercial-off-the-shelf application configuration and customization, report development, dev-ops, scripting, and testing.
Responsibilities
- Provide white glove service support for operating systems to include approved and authorized versions of MS Windows and MacOS. The hardware supported includes laptops, desktops, mobile devices, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, associated peripheral devices, conference room displays, office printers, label printers, and miscellaneous medical clinic hardware.
- Provide support for on-the-spot and virtual support, diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs.
- Provide remediations and/or request for extension or exemption related to network disconnection notices.
- Provide installation support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, software, maintain logs and inventory of equipment repairs.
- Provide support for all the suite of Microsoft Office products, including maintenance of Outlook entity accounts.
- Provide support for authentication tools such as Global Protect and Zscaler.
- Offer basic-to-advanced system administration for MS Windows and MacOS.
- Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met-or-exceeded, escalate any tickets as needed if unable to resolve
- Provide customer with regular communication regarding status of repair/install including notification when repairs are complete.
- Wipe clean computers that have been used to process Personally Identifiable Information (PII) and Protected Health Information (PHI) prior to sending computer to reapplication.
- Prepare reports concerning hardware.
- Prepare specifications and recommendations for hardware acquisitions.
- Manage, configure, and maintain servers, and operating systems
- Monitor system performance and ensure high availability and reliability
- Manage user accounts and permissions
- Perform backups, recovery, and disaster recovery planning
- Develop and Maintain documentation for systems, configurations, training, and procedures