IT Systems Engineer
Maintains and troubleshoots enterprise IT systems, primarily Windows Servers, with PowerShell scripting and monitoring tools like SolarWinds, while supporting day-to-day operations for a government-focused client.
- Compensation
- Not disclosed
- Location
- Washington, DC
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 4+ years
- Category
- Software engineering
- Posted
Skills
Must have
- 4+ years of hands-on experience in systems administration, systems engineering, application infrastructure support, or enterprise production O&M.
- Strong experience supporting Microsoft Windows Server and Windows-based enterprise applications.
- Strong PowerShell scripting and automation skills.
- Experience troubleshooting Windows services, processes, application dependencies, connectivity, permissions, certificates, service accounts, disk/resource utilization, and performance issues.
- Experience with enterprise application and infrastructure monitoring, alert investigation, incident response, and root-cause analysis.
- Experience supporting vulnerability remediation, security findings, application/server patching, and configuration remediation.
- Working knowledge of identity, authentication, SSO, Active Directory, service accounts, and privileged-access concepts.
- Experience supporting systems across Development, Test, Staging, and Production environments.
- Experience working in Agile, Kanban, DevOps, or DevSecOps environments.
- Strong analytical, troubleshooting, documentation, and communication skills.
Nice to have
- Experience supporting enterprise applications in a Federal Government or highly regulated environment.
- Experience with Microsoft SQL Server and troubleshooting application/database connectivity.
- Experience supporting IIS and .NET-based applications.
- Experience with Active Directory, certificates, security groups, service accounts, and application authentication.
- Experience with ITIL-aligned incident, problem, change, and configuration management.
- Experience supporting application/infrastructure release and configuration management.
- Experience supporting FISMA- and NIST-aligned cybersecurity compliance and continuous monitoring.
- Experience with infrastructure automation and DevSecOps practices.
- Relevant Microsoft, systems engineering, ITIL, Security+, or comparable technical certification.
- Existing Federal Public Trust preferred.
Full description
HarmonyTech is seeking an experienced IT Systems Engineer to provide hands-on Operations and Maintenance (O&M) support for enterprise applications and their supporting Windows server environments.
The Systems Engineer will support day-to-day system operations, application and server monitoring, troubleshooting, incident and problem resolution, vulnerability remediation, system administration, patching, releases, and operational automation.
This position requires hands-on power-user experience with enterprise monitoring, security, vulnerability management, privileged-access, logging, and IT service-management tools, including SolarWinds, CyberArk, ServiceNow, Splunk, Nucleus, and Qualys.
The successful candidate is not expected to serve as the enterprise administrator for each of these products. Rather, the engineer will use these platforms extensively to monitor, troubleshoot, secure, support, and maintain enterprise systems.
Key Responsibilities
- Provide daily operations, maintenance, troubleshooting, and systems engineering support for enterprise applications and supporting infrastructure.
- Monitor application health, server health, services, connections, resource utilization, logs, alerts, and system performance and proactively identify and resolve operational issues.
- Use SolarWinds as a power user for server and application monitoring, alert investigation, performance analysis, and operational troubleshooting.
- Use Splunk for log searches, event analysis, troubleshooting, monitoring, and investigation of application and infrastructure issues.
- Use ServiceNow to manage and document incidents, problems, changes, service requests, operational activities, and resolution actions.
- Use Qualys to review vulnerability scan results, analyze findings, support remediation, track vulnerabilities, and validate corrective actions.
- Use Nucleus to review, track, prioritize, and support remediation of vulnerability findings.
- Use CyberArk to support privileged and service-account credential management and password-management activities associated with supported systems.
- Perform hands-on Windows Server administration, including:
- Troubleshooting performance and availability issues
- Starting, stopping, and validating Windows and application services
- Monitoring CPU, memory, disk utilization, and system resources
- Managing application and service configurations
- Supporting service accounts and permissions
- Troubleshooting connectivity and authentication issues