IT Systems Support Analyst
Hybrid IT Systems Support Engineer in Colombo supporting a global cloud-based virtual infrastructure across APAC: Microsoft 365 and Azure/Entra ID administration, Intune endpoint management, Hyper-V and Azure VMs, remote end-user support, IT asset/license management, and documentation, working AEST-aligned hours.
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 2+ years
- Category
- It support
- Posted
Skills
Must have
- Degree or Higher National Diploma in IT, Computer Networks, Information Systems, or related discipline
- Minimum 2 years of experience in a similar IT support or systems administration role
- Hands-on experience administering Microsoft 365 environments
- Experience supporting cloud platforms, SaaS applications, infrastructure systems, and remote users
- Knowledge of Microsoft 365 Administration, Entra ID (Azure AD), Intune, Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Hyper-V, and Microsoft Azure
- Experience with at least one networking or security platform such as Cisco, Sophos, or Fortinet
- Strong troubleshooting and technical problem-solving skills
- Excellent verbal and written communication skills in English
- Strong customer service orientation and stakeholder management skills
- Ability to prioritize tasks and manage workloads effectively
- Self-motivated, proactive, and eager to learn new technologies
Nice to have
- Associate-level certifications in Microsoft 365, Azure, or Windows Server technologies
- Exposure to AWS, Google Cloud, IBM Cloud, or Linux administration
Full description
WE ARE HIRING: IT Systems Support Engineer
Location: Colombo 04, Sri Lanka
Employment Type: Full-Time
Work Arrangement: Hybrid
Industry: Information Technology & Business Consulting
About the Role
Our client is seeking a passionate and technically skilled IT Systems Support Engineer to join a global IT team supporting a cloud-based virtual infrastructure environment across the APAC region.
The successful candidate will be responsible for Microsoft 365 administration, Azure cloud management, remote systems administration, infrastructure support, and end-user support services. This role is ideal for a technology enthusiast who enjoys problem-solving, learning new technologies, and supporting users in a dynamic international environment.
Key Responsibilities
IT Support & Service Delivery
- Provide remote end-user support for hardware, software, applications, and system-related issues.
- Troubleshoot technical problems and coordinate escalations with vendors and support partners when required.
- Resolve support tickets and alerts within agreed service levels and operational deadlines.
- Provide timely updates and ensure efficient resolution of user issues.
- Escalate unresolved technical issues appropriately and proactively.
Microsoft 365 & Cloud Administration
- Administer Microsoft 365 environments and related cloud services.
- Manage Microsoft Entra ID (Azure Active Directory), user accounts, groups, and device administration.
- Configure and manage Microsoft Intune policies and endpoint security settings.
- Manage SharePoint Online, OneDrive, Exchange Online, and Microsoft Teams environments.
- Support operating system patching and third-party application updates.
- Administer Hyper-V environments and Azure Cloud virtual machines.
Systems & Infrastructure Administration
- Support LAN infrastructure and remote systems administration activities.
- Monitor system performance and infrastructure health.
- Assist in maintaining secure and reliable computing environments.
- Participate in troubleshooting network, server, and infrastructure-related issues.
IT Asset & License Management
- Manage the lifecycle of IT assets, including inventory tracking and device allocation.