IT Systems Support – level 3
- Compensation
- Not disclosed
- Location
- Corvallis, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 4+ years
- Category
- It support
- Posted
Skills
Must have
- Required Skillsets & Qualifications
- Education/Certification: A minimum of a 4-year degree in an IT related field is required. Alternatively, candidates with a 2-year degree plus an additional 4 years (10 total) of applicable full-time w
- Experience: A minimum of 6 years of full-time, highly applicable working experience is required with a 4-year degree.
- Windows client support 7/10/LTSB/LTSC/SAC *One or more Windows OS
- 3 wireless networks
- Understanding of layer 2 switching
- Two factor VPN
- Windows server 2008/2012/2016/2019
- Active Directory user administration
- Exchange user administration
- IP telephony - adds/moves/changes/conference systems/media bridge.
- Basic understanding of security principals
Nice to have
- Disk imaging products
- Endpoint backup products
- Understanding of User Access Control *Required
- Phone support - iPhone, Android, UEM, Apple DEP, KNOX
- Limited support - iMac, MacBook, iPad
- Limited support - Unix, Linux
- Industry Requirements: Eligible to work under Department of Energy 10 CFR Part 810.
- Ability to understand and communicate clearly using a phone, personal interaction, and computers.
- Ability to learn new job functions and comprehend and understand new concepts quickly and apply them accurately in a rapidly evolving environment.
- The employee frequently is required; to sit and stand; walk; bend, use hands to operate office equipment; and reach with hands and arms. Ability to lift ten to fifteen pounds.
Full description
Title: IT Systems Support – level 3
Duration: Full-Time – Direct Hire
Location: Corvallis, OR
Job Description
Reporting
to the Helpdesk Supervisor, the IT Systems Support – level 3 position works
collaboratively with all departments throughout the organization to ensure the
smooth operation of IT related equipment and software. This position is
expected to follow through on support requests, changes, and projects as
necessary to ensure customer support standards are met or exceeded.
Essential Duties & Responsibilities
- Identifies and procures the
hardware and software needed to satisfy user requirements
- Installs hardware and
peripheral components such as monitors, keyboards, printers and disk
drives.
- Loads appropriate software
packages such as operating systems, networking components and office
applications
- Assists in the customization
and adaptation of existing programs to meet user requirements.
- Provides telephone, in-person
and online support to end-users.
- Coordinates support
activities within the Information Technology group. This may include
server, networking, and security related activities.
- Provides updates, status and
completion information to supervisor, manager, and/or users, via voice
mail, e-mail or in-person.
- This position serves as an
escalation point for more complicated support requests.
- Assists with coverage of the
support desk as needed.
- This position is expected to
take the lead on assigned projects and coordinate with other parties as
needed to drive completion.
- Performs other duties as
assigned.
Core Competencies
- To perform the job
successfully, the individual should demonstrate competencies in performing
the essential functions of this position by performing satisfactorily in
each of these competencies.
- Problem solving: Identifies