IT Technician
- Compensation
- Not disclosed
- Location
- Austin, Texas, United States
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 2+ years
- Category
- It support
- Posted
Skills
Must have
- - Education:
- - Bachelors degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals) are highly desirable.
- - Experience:
- - 2+ years of experience in IT support or a similar role, preferably in a remote setting.
- - Hands-on experience with operating systems (Windows, macOS, and Linux).
- - Familiarity with IT service management tools and remote support software.
- - Skills:
- - Strong problem-solving and troubleshooting skills.
- - Proficiency in network configuration, VPN management, and cybersecurity protocols.
- - Excellent communication skills and the ability to explain technical concepts to non-technical users.
Full description
Job Description: IT Technician (Remote)
Company: Axionova Engineering Limited
Position Type: Full-Time, Remote
About Us:
Axionova Engineering Limited is at the forefront of engineering innovation, delivering cutting-edge solutions to complex challenges in civil engineering, construction, and architectural domains. As part of our commitment to operational excellence, we are seeking a dedicated IT Technician to join our dynamic team remotely. This role offers the opportunity to work with a forward-thinking company that values technical expertise, collaboration, and professional growth.
Position Overview:
The IT Technician will be responsible for maintaining and improving the company's IT infrastructure, providing support to employees, troubleshooting technical issues, and ensuring smooth daily operations. Working remotely, you will play a crucial role in managing hardware, software, and network systems, contributing to a seamless IT environment for all Axionova Engineering Limited employees.
Key Responsibilities:
- Technical Support:
- Provide first-level support to employees for hardware, software, and network-related issues.
- Resolve technical queries via remote support tools, email, or phone.
- Document solutions to recurring problems in the companys IT knowledge base.
- System Maintenance and Updates:
- Perform regular system updates, patches, and upgrades on company devices.
- Monitor and maintain the integrity of the company's IT infrastructure, ensuring optimal performance.
- Implement and oversee antivirus software and other security measures to safeguard company assets.
- Hardware and Software Management:
- Manage the procurement, setup, and distribution of hardware (laptops, peripherals, etc.) for employees.
- Install, configure, and maintain software applications across company devices.
- Manage licenses and subscriptions for essential software tools.
- Network Administration:
- Monitor network performance and troubleshoot connectivity issues remotely.
- Configure and maintain VPN connections for remote employee access.
- Coordinate with third-party providers for advanced network issues.
- IT Asset Management: