IT Technician III - Missoula, MT
On-site IT Technician III on Playlist's IT Service Operations helpdesk in Missoula, MT, handling escalated hardware, software, and SaaS support tickets, endpoint/MDM management, employee onboarding, and mentoring junior technicians. Core stack includes Windows/macOS, Okta/Azure, CrowdStrike, Intune, and Jamf.
- Compensation
- $46K–$70K / yr
- Location
- United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 4+ years
- Category
- It support
- Posted
Skills
Must have
- Must be based in Missoula, MT and willing to work on-site at the office
- 4+ years of experience working within IT
- Expert knowledge of both Windows and Mac operating systems
- Advanced internet/network troubleshooting capabilities
- Intermediate knowledge of identity providers (Azure, Okta), distribution groups, security groups, and access control
- Intermediate expertise in how systems interact
- Extensive experience with endpoint management or EDRs (CrowdStrike) and mobile device management (Intune, Jamf)
- Advanced proficiency with collaboration tools (Word, Excel, Slack, etc.)
- Strong understanding of the user account lifecycle in various SaaS apps
- Ability to use tools and documentation to research solutions for IT problems
- Excellent oral and written communication and documentation skills
Full description
About the Company:
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
The Role You'll Play:
Job Family Summary:
The IT Service Operations team is responsible for the day-to-day IT support for Playlist. This includes support for hardware, software, SaaS, as well as onboarding & offboarding of employees and contractors.
Job Summary:
IT Technician III is a part of our support function in the IT helpdesk and an escalation point for other IT Technicians. This position supports the organization's employees in accessing their corporate credentials, tools, and hardware. The role requires clear communication, troubleshooting capabilities, and impeccable customer service. Employees in this role are comfortable with all types of software or hardware issues and require minimal support from other team members.
Principal Duties and Responsibilities:
- Part of our IT Helpdesk team, assisting with advanced technical issues and any day-to-day tickets as needed in the rotation
- Serve as a technical escalation point
- Provides guidance and support to more junior team members on challenging problems.
- Begin to take ownership of certain processes or projects
- Drive direct improvement to IT policies or processes with new workflows
- Respond to IT support requests submitted through ticketing system or other support channel
- Provide empathetic and knowledgeable support to employees
- Installing, configuring and maintaining software and hardware
- Diagnosing and troubleshooting software and hardware issues
- Maintaining and updating technical documentation regularly
- Comfortably translate technical concepts to employees
- Supports on-site office and workspace services needs, including workplace/facilities-related IT requests, equipment setup, and general office technology support
The Experience You Bring:
- Must be based in Missoula, MT and willing to work on-site at the office. Open to relocation for the right candidate.
- 4+ years of experience working within IT
- Expert knowledge of both the Windows + Mac operating systems