Cross Border Talents
Italian Customer Support Representative
- Compensation
- Not disclosed
- Location
- Porto, Portugal
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Support
- Posted
Must have
- Languages: Native/Fluent proficiency in Italian and English (C1 level).
- Knowledge/Background: Familiarity with diabetes or medical devices. A background in healthcare or technical support is a strong plus.
- Work Model & Location: Ability to work On-site in Porto, Portugal.
- Schedule: Flexibility for a 24/7 rotational shift pattern (Monday to Sunday, 2 rotational days off). Occasional night shifts (22:00 to 07:00) may be required.
- Soft Skills: Excellent stress management, organizational and detail-oriented skills, strong problem-solving abilities, and high emotional intelligence/empathy.
Full description
About the Role
We are recruiting on behalf of a leading global company for an Italian & English Customer Service Representative based on-site in Porto, Portugal. In this role, you will provide specialized customer support, assisting clients with medical device inquiries while ensuring empathy, accuracy, and high service quality.
Key Responsibilities
- Serve as the main contact point for Italian-speaking clients, delivering high-level support via multichannel communication.
- Assist users with technical and operational inquiries regarding diabetes medical devices.
- Process and retain large amounts of technical/medical information to deliver accurate solutions.
- Manage stressful situations, emergency calls, and disputes with active listening, calm temper, and high empathy.
- Prioritize complex queries, troubleshoot issues effectively, and keep detailed account records.
- Support more than one market simultaneously as needed.
Requirements
- Languages: Native/Fluent proficiency in Italian and English (C1 level).
- Knowledge/Background: Familiarity with diabetes or medical devices. A background in healthcare or technical support is a strong plus.
- Work Model & Location: Ability to work On-site in Porto, Portugal.
- Schedule: Flexibility for a 24/7 rotational shift pattern (Monday to Sunday, 2 rotational days off). Occasional night shifts (22:00 to 07:00) may be required.
- Soft Skills: Excellent stress management, organizational and detail-oriented skills, strong problem-solving abilities, and high emotional intelligence/empathy.
What We Offer
- Fixed monthly salary (paid over 14 months).
- Monthly welcome bonus for Italian speakers during the first year of employment.
- Daily meal allowance per working day.
- Accommodation assistance options for candidates relocating from outside Portugal (shared accommodation provided for up to 12 months).
- Comprehensive training and continuous development in the medical devices sector.
How to Apply
Please send your CV or get in touch directly via email at mohammad.alireza@cbtalents.org