Cross Border Talents
Italian, English-speaking Customer Service
- Compensation
- Not disclosed
- Location
- Porto, Portugal
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Support
- Posted
Must have
- Fluent, verbal and written, in Italian.
- C1 level English proficiency.
- Ability to support more than one market simultaneously.
- Background in healthcare or technical support is a plus.
- Knowledge of diabetes or medical devices.
- Strong customer service orientation with excellent communication skills.
- Proven ability to retain and manage large amounts of information.
- High problem-solving and priority skills.
- Detail-oriented and organizational skills.
- Stress management capabilities.
- Good temper to handle disputes and emergencies.
- Active listening and empathy to solve client's issues.
Full description
About the location
Porto, Portugal is a vibrant coastal city known for its historic charm, delicious cuisine, and rich culture.
About the position
Cross Border Talents is seeking a dedicated Customer Service professional to join our client in Porto, Portugal. This role involves providing support in Italian and English, ensuring a high level of client satisfaction.
Additional information
- A welcome bonus of 1200€ for Italian speakers, paid in 12 monthly installments during the first year of employment.
- Food allowance of 7.63€ per working day.
- While the role operates on a 24/7 rotative shift schedule, night shifts (22:00 to 07:00) are typically covered occasionally due to a small night shift team. Candidates must be aware of and comfortable with this rotation.
- For candidates relocating from outside Portugal, shared accommodation is provided for up to 12 months (details discussed during the interview). Flight tickets are not included.
- Relocation support within Portugal is available only for specific language markets (German, Nordic languages, and Dutch).
Requirements
- Fluent, verbal and written, in Italian.
- C1 level English proficiency.
- Ability to support more than one market simultaneously.
- Background in healthcare or technical support is a plus.
- Knowledge of diabetes or medical devices.
- Strong customer service orientation with excellent communication skills.
- Proven ability to retain and manage large amounts of information.
- High problem-solving and priority skills.
- Detail-oriented and organizational skills.
- Stress management capabilities.
- Good temper to handle disputes and emergencies.
- Active listening and empathy to solve client's issues.