ITSM Solution Consultant
Eficode UK is hiring an ITSM Solution Consultant to advise UK and international customers on transforming their IT service management with Jira Service Management — leading discovery, solution design, configuration and continuous improvement of incident, change, asset and event management. Remote-first with monthly Southampton office visits.
- Compensation
- Not disclosed
- Location
- Southampton, United Kingdom
- Work setup
- Remote
- Seniority
- Middle
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Solutions engineering
- Posted
Skills
Must have
- At least 5 years' experience with Jira Service Management or a comparable ITSM platform (e.g. Freshservice or Zendesk)
- At least 3 years' experience in core ITSM practices: incident management, change enablement, asset and configuration management
- ITIL 4 Foundation certification
- Strong problem-solving, communication and stakeholder management skills
- Collaborative, proactive approach and confidence to advise customers and challenge assumptions
Nice to have
- Atlassian ACP-420 certification or advanced ITIL 4 Managing Professional qualification
- Experience with other Atlassian products (Jira, Confluence, Bitbucket, Trello) and ecosystem tools such as Lansweeper
- Knowledge of SaaS technologies and integrations, including SAML SSO
Full description
Introduction to Eficode We’re building the future of software development - driving innovation across Cloud, DevOps, Agile, Service Management, and AI-powered transformation. Our mission is to help organizations evolve into truly software-driven enterprises, empowering them to deliver faster, smarter, and more sustainably. We believe in changing the world by sharing our expertise and enabling teams to work better through modern technology and intelligent automation.
With more than 600 experts across 10 countries, Eficode brings together people from across the Nordics, continental Europe, the UK and the Americas. We’re an Atlassian Platinum Partner, a two-time GitHub Partner of the Year in EMEA and an Azure Managed Service Provider.
Now, we’re looking for an ITSM Solution Consultant to join our UK team and help customers transform their IT & Enterprise Service Management capabilities through Jira Service Management. Working with customers across the UK and internationally, you'll play a key role in designing innovative solutions, improving service delivery and helping organisations get the most from their Atlassian investments.
Role purpose
Are you passionate about helping organisations transform their IT Service Management capabilities? Do you enjoy combining technical expertise with strategic thinking to solve complex customer challenges?
We're looking for an ITSM Solution Consultant to join our UK team and play a key role in helping customers get the most out of Jira Service Management and their wider ITSM practices.
In this role, you'll act as a trusted advisor to customers, guiding them through their ITSM transformation journeys, from understanding their current challenges and identifying opportunities for improvement to designing, implementing and optimising solutions.
You'll work with a diverse range of UK and international customers, collaborating closely with our global team of Atlassian and ITSM specialists. It's an opportunity to take ownership of complex engagements, share your expertise and make a real impact on how organisations deliver and manage their services.
Role responsibilities Your main responsibilities will include (but won’t be limited to):
- Leading customer engagements across the Jira Service Management lifecycle, from discovery and solution design through to implementation and continuous improvement.
- Assessing customers' existing ITSM tools, processes and maturity, identifying opportunities to improve service delivery.
- Designing and configuring solutions, including incident management, change enablement, asset and configuration management, and event management.
- Translating business requirements into practical solutions, identifying operational risks and supporting implementation planning, testing and documentation.