Java Support Engineer Java Support Lead
Lead production support for DMart's retail applications, troubleshooting Java/Golang microservices, SQL/NoSQL databases, and Linux systems using tools like Grafana, Splunk, and ServiceNow, while mentoring a support team and driving RCA and automation. Requires 7-13 years in production support including 2 years leading teams.
- Compensation
- ₹2M–₹3.5M / yr
- Location
- Coimbatore; Bengaluru
- Work setup
- Onsite
- Seniority
- Lead
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Support
- Posted
Skills
Must have
- 7-13 years of experience in Application/Production Support, with at least 2 years leading production support teams
- Strong understanding of Java or Golang applications for production troubleshooting and issue analysis
- Strong expertise in SQL/No-SQL database troubleshooting
- Good knowledge of Linux/Unix environments
- Experience with REST APIs, Microservices, and distributed systems
- Hands-on experience with monitoring and log analysis tools (Grafana, Kibana, Splunk, ELK, AppDynamics, Dynatrace)
- Experience with Jira, ServiceNow, or similar ticketing platforms
- Strong understanding of Incident, Problem, Change, Release, and Major Incident Management
- Experience in production deployments, application/component upgrades, performance optimization, and operational improvement
- Ability to drive RCA, continuous improvement, automation, and proactive issue prevention
- Strong team leadership, mentoring, stakeholder management, and cross-functional collaboration skills
- Excellent communication, analytical, problem-solving, and decision-making abilities; ability to lead critical production incidents
Nice to have
- Experience with Redis, Kafka, or messaging platforms
- Exposure to Google Cloud Platform (GCP) or AWS
- Experience with Docker, Kubernetes, and CI/CD pipelines
- ITIL Foundation Certification
- Experience supporting Retail, Supply Chain, Warehouse Management, or Enterprise Applications
Full description
Required Skills
- 7-13 years of experience in Application/Production Support with at least 2 years of experience leading production support teams.
- Strong understanding of Java or Golang applications for production troubleshooting and issue analysis.
- Strong expertise in SQ/No-SQL database troubleshooting.
- Good knowledge of Linux/Unix environments.
- Experience with REST APIs, Microservices, and distributed systems.
- Hands-on experience with monitoring and log analysis tools (Grafana, Kibana, Splunk, ELK, AppDynamics, Dynatrace, etc.).
- Experience with Jira, ServiceNow, or similar ticketing platforms.
- Strong understanding of Incident, Problem, Change, Release, and Major Incident Management.
Experience in production deployments, application/component upgrades, performance optimization, and operational improvement initiatives.
Demonstrated ability to drive RCA, continuous improvement, automation, and proactive issue prevention.
Strong team leadership, mentoring, stakeholder management, and cross-functional collaboration skills.
Excellent communication, analytical, problem-solving, and decision-making abilities, with the ability to lead during critical production incidents.
Strong sense of ownership and accountability for application availability, stability, and service quality.
- Excellent stakeholder management, communication, and leadership skills. Strong analytical and decision-making capabilities.
Good to Have
- Experience with Redis, Kafka, or messaging platforms.
- Exposure to Google Cloud Platform (GCP) or AWS.
- Experience with Docker, Kubernetes, and CI/CD pipelines.
- ITIL Foundation Certification.
- Experience supporting Retail, Supply Chain, Warehouse Management, or Enterprise Applications.