Rohde & Schwarz
Jira Cloud Administrator / Support Specialist (Mid-Level / Senior)
- Compensation
- Not disclosed
- Location
- Bangalore
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 7+ years
- Category
- Support
- Posted
Skills
Must have
- Bachelor's degree in Computer Science, Information Systems, Business Informatics, or a related field, or equivalent professional experience.
- 3-7+ years of experience administering and supporting Jira Cloud in a mid-sized to enterprise environment.Strong hands-on experience with Jira administration, including workflows, issue types, fields,
- Solid experience with Jira Service Management (JSM), including SLAs, queues, request types, and service catalog configuration.
- Proven experience in 2nd/3rd level application support and incident troubleshooting in complex environments.
- Strong understanding of Atlassian Cloud architecture, governance, and security best practices.
- Experience with Atlassian Marketplace apps and managing their lifecycle (evaluation, configuration, and maintenance).
- Familiarity with identity and access management solutions (e.g., SSO, SCIM, Azure AD/Entra ID, Okta).
- Experience using REST APIs, webhooks, and basic integration concepts in Atlassian environments.
- Strong analytical and problem-solving skills with a structured and solution-oriented mindset.
- Excellent communication skills in English (written and spoken).
Full description
Introduction
Tasks
- Administer, configure, and maintain the Jira Cloud platform to ensure stability, scalability, and high performance.
- Manage projects, workflows, issue types, screens, fields, schemes, and permissions across multiple teams and business units.Provide 2nd and 3rd level support for Jira-related incidents, service requests, and complex technical issues.
- Troubleshoot platform and configuration issues, perform root cause analysis, and implement sustainable fixes.
- Design and optimize Jira workflows, automation rules, and governance models to support agile and ITSM processes.
- Collaborate with stakeholders to gather requirements and translate them into effective Jira configurations and solutions.
- Support and optimize Jira Service Management (JSM) processes, including queues, SLAs, request types, and service catalogs.
- Manage Atlassian Marketplace apps, including evaluation, installation, configuration, and lifecycle management.
- Ensure proper user access management, roles, permissions, and integration with identity providers (e.g., SSO, SCIM, Azure AD/Entra ID, Okta).
- Monitor system performance, usage metrics, and licensing to ensure optimal platform health and cost efficiency.
- Support integrations with third-party systems using REST APIs, webhooks, and automation tools.
- Participate in platform upgrades, feature rollouts, and adoption of new Jira Cloud capabilities.
- Maintain clear and up-to-date documentation of configurations, processes, and best practices.
- Conduct user training, onboarding sessions, and enablement workshops to improve adoption and efficiency.
- Ensure compliance with security, audit, and governance requirements across the Jira environment.
- Collaborate closely with Confluence and other Atlassian platform administrators to deliver integrated solutions.
- Drive continuous improvement initiatives, focusing on automation, user experience, and process optimization.
Placeholder Job Ad Video (do not remove)
Qualifications
- Bachelor's degree in Computer Science, Information Systems, Business Informatics, or a related field, or equivalent professional experience.
- 3-7+ years of experience administering and supporting Jira Cloud in a mid-sized to enterprise environment.Strong hands-on experience with Jira administration, including workflows, issue types, fields, schemes, permissions, and automation rules.
- Solid experience with Jira Service Management (JSM), including SLAs, queues, request types, and service catalog configuration.