JR-138509 Assistant Manager, Customer Operations

Assistant Manager, Customer Operations

Equinix is the worlds digital infrastructure company, operating 240+ data centersacross the globe andproviding interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We area fast-growing global company with 20 years of continuous growth.Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providersin 32countries spanningsixcontinents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment. that is foundational to our core values as a company and is vital to our success.

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Job Summary

Provides direct supervision to professional individual contributors and/or skilled, support individual contributors. Acts as guide to unit or sub-units and may become actively involved, as the need arises, to meet schedules and resolve problems.

Responsibilities

Leadership

• Plans core duties for the team to complete
• Ability to manage and supervise the customer operations team
• Ensures the team is caring out responsibilities in a timely manner and projects are progressing, as expected
• Manages personnel details including salaries, positioning, reviews, mentoring and development

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Systems Support

• Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
• Summarizes the findings during the troubleshooting and produces Incident Reports for the customer

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Installation

• Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
• Performs testing of cables before handing to customer

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Vendor Management

• Manages, briefs, and instructs vendors for installation, testing, and labeling

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Maintenance

• Performs preventive maintenance to Data Center equipment to prevent faults from occurring

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Project Management

• Prioritizes multiple projects and assists in designating work to team

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Technical Expertise

• Extensive knowledge in network and equipment platforms, systems, and circuits

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Qualifications

• A minimum of 5 years of related experience in a Data Center environment preferred
• Bachelors degree in an Engineering/IT field, or equivalent work experience

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Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know.

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Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.