Jr. Customer Support Associate

About The Role

We are eagerly looking to hire a Jr. Customer Support Associate for our Customer Support department. This is an entry-level, hourly, full-time position where the primary language of interaction will be English. In this role, you would be extending outstanding service to our valuable customers, acting as the first point of contact for queries. You will play a significant role in driving customer satisfaction and loyalty, as the interactions led by you will set the tone for customers' relationship with our company.

What You'll Do

• You will be the primary contact for customer inquiries and concerns.
• You will demonstrate exceptional customer service and professionalism in all interactions.
• You will resolve customer support related issues and provide customers with proper solutions to their problems.
• You will keep records of customer interactions, transactions, comments, and complaints.
• You will interact and coordinate with internal teams as needed.
• You will collect customer feedback and share it with our team to improve our services.

Qualifications

• High school diploma or equivalent; post-secondary education is a plus.
• Exceptional communication skills in English, both written and verbal.
• Customer-oriented personality and a passion for customer service.
• Strong problem-solving skills and the ability to handle stressful situations.
• Adaptability and resilience to quick changes in priorities, technology, tools and workflow.
• Detailed-oriented and ability to multitask.