Jr Implementation Specialist
- Compensation
- Not disclosed
- Location
- Sao Paulo, SP, Brazil
- Work setup
- Not specified
- Seniority
- Junior
- Employment
- Contract
- Experience
- Not specified
- Category
- Customer success
- Posted
Must have
- • Bachelor’s degree in Business, Education, Information Systems, or a related field, or equivalent professional experience • Experience in software training, implementation, or business process consul
- Languages: Advanced English - C1 is a must
- Working for us:
- At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of exper
- Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll h
- We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share w
- If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.
Full description
Job Title: Jr Implementation SpecialistLocation: Sao Paulo - Vila Olímpia (Hybrid)Contract: Permanent, Full Time, CLTAbout Us:
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.
Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.
Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.
Responsibilities:
- Deliver training sessions to clients to support the successful implementation and adoption of the RFMS business management system
- Develop and execute training agendas tailored to client needs, including workshops, webinars, demonstrations, and individual sessions
- Create training materials such as manuals, reference guides, and tutorials to support user adoption and product knowledge
- Support customers by providing guidance on system usage and best practices to improve operational efficiency
- Assess client workflows and align them with RFMS processes to ensure an effective implementation experience
- Execute implementation plans including defined milestones, timelines, and deliverables
- Use project management tools to track progress and document key implementation activities
- Maintain clear project documentation including meeting notes, progress updates, and key decisions
- Collaborate with internal teams to communicate customer feedback, product issues, and improvement opportunities
- Maintain strong relationships with customers and act as a trusted advisor throughout the implementation process
Requirements:
- Bachelor’s degree in Business, Education, Information Systems, or a related field, or equivalent professional experience
- Experience in software training, implementation, or business process consulting
- Experience delivering training sessions both virtually and onsite