Junior Customer Operations Coordinator

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

Click here to see why we are proud of what we do in allnex!
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Position overview

The Junior Customer Operations Coordinator is responsible for managing customer orders and supporting the end-to-end order fulfillment process, from order entry through delivery. Acting as a key link between customers and internal functions, the role coordinates with Sales, Supply Chain, Logistics, warehouses, carriers, Credit, and PSRA to ensure timely shipments, accurate documentation, and effective resolution of delivery and service-related issues. By maintaining strong communication with both internal and external stakeholders, the position helps drive supply chain continuity, operational excellence, and a high level of customer satisfaction.

Responsibilities

• Takes care of customers and their orders, inquiries, and complaints in a consistent, fast, friendly, and communicative manner, aligned with customer needs.

• Receives customer orders (email, customer portal, EDI, phone) and enters them into the respective ERP system (SAP / customer portal).

• Follows up on customer orders and independently negotiates order details with customers (delivery dates, quantities, partial deliveries).

• Manages customer complaints, identifying and implementing solutions when they are related to Customer Service.

• Ensures timely communication, shipment, and documentation through assertive and collaborative interaction with Sales/BU, order fulfillment teams, Credit, and PSRA.

• Coordinates effectively with all areas of the Supply Chain, as well as internal and external stakeholders.

• Handles consignment stock processes, including Vendor Managed Inventory (VMI).