Junior Customer Success Agent - DACH Market

EF- English Live Customer Service Team is looking for an enthusiastic person with a high level of German to join our European team in Barcelona's office.

As a Junior Customer Success Agent - DACH market you will be responsible for providing customer support and guidance in our online English courses.

Your responsibilities will include, but not be limited to:

• Organize and host engaging onboarding webinars to introduce new students to EF English Live’s platform, features, and learning resources.
• Monitor customer payment schedules and ensure timely payments.
• Work proactively with students to identify solutions and prevent cancellations.
• Act as the main point of contact for students, providing support through multiple channels, including video calls, phone, chat, and email.
• Represent the EF English Live brand and deliver on its promise: “Learn English. Finally.”
• Investigate and escalate technical or teacher-related issues to central teams, following up to ensure effective resolution.

Requirements:

• The candidate must be already based in Barcelona.
• 1 - 2 years experience in Customer Service minimum.
• An advanced/native level of German.
• A minimum of a speaking B2 level of English
• Customer-focused approach. and target-driven attitude
• Ability to communicate effectively and concisely to customers.
• Cultural awareness and ability to work within a team.

Benefits and fun stuff:

• Fixed salary + commission plan
• Flexible working: 2 days at the office, 3 from home
• 28-day holidays/year
• Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets
• Wellhub discounts
• Internal Career Path and opportunities internationally.
• Work in a multinational office.
• Work with passionate and enthusiastic people.