Junior Help Desk Support Specialist
On-site help desk support role in TransPerfect's NYC office: responding to daily employee support requests, installing and troubleshooting Windows and Mac hardware/software (including printers and peripherals), diagnosing desktop issues, and maintaining an inventory of computing equipment. Core stack: Windows/macOS, MS Office, and basic networking (DHCP/DNS).
- Compensation
- $50K–$55K / yr
- Location
- New York City, New York, United States
- Work setup
- Not specified
- Seniority
- Junior
- Employment
- Internship
- Experience
- 3+ years
- Category
- It support
- Posted
Skills
Must have
- 3+ years of experience
- Minimum Bachelor's degree
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 8.1 Pro, Windows 10/11 Pro)
- Knowledge of Mac OS X
- Knowledge of office productivity software (Microsoft Outlook, Word, Excel, etc.)
- Knowledge of basic networking and connectivity (DHCP, DNS, cabling)
- Knowledge of virus and spyware removal techniques
- Ability to quickly diagnose and fix problems
- Ability to open a computer and replace defective components
- Good technical troubleshooting skills
- Ability to work in a team-oriented, collaborative environment
- Exceptional written, oral and interpersonal communication skills
- Exceptional customer service orientation
- Must be detail-oriented
Full description
Who We Are:
TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace.
Today, we have grown to be an industry leader organization by helping clients globalize their business no
matter what service they might need. TransPerfect provides a full array of language and business support
services, including translation, multicultural marketing, website globalization, legal support, and any kind of
technology solution.
What You Will Be Doing:
We are seeking an energetic individual to work full-time in our NYC office as a Helpdesk Support Specialist.
This is an experienced professional position for someone with 3+ years of experience with a chance to be
exposed to an enterprise computing environment. The qualified candidate should have good technical
troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Responsibilities:
- Providing exceptional IT Services to TransPerfect employees
- Installing and supporting Windows and Mac-based hardware and software (including peripheral
devices such as printers and USB devices)
- Responding to support requests daily
- Performing analysis, diagnosis, and resolution of desktop hardware and software problems for a
variety of end users
- Documenting and maintaining an inventory of all computing equipment including PCs, monitors,
printers, scanners, and other peripheral equipment
Who We Are Looking For:
As a Helpdesk Support Specialist, you are a:
- Creative thinker – You are curious and unafraid to ask questions
- Hard worker – You are industrious and diligent in everything you do
- Innovator – You are willing to initiate changes and introduce new ideas
Your experience includes:
- Minimum Bachelor’s degree
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 8.1 Pro, Windows 10/11 Pro)
- Knowledge of Mac OS X
- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
- Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
- Knowledge of Virus and Spyware removal techniques
- Ability to quickly diagnose and fix problems