Junior IT Specialist
PayJoy is hiring an IT Specialist in San Francisco to provide Tier 1–2 helpdesk support for hardware and SaaS apps, administer cloud/identity services (Google Workspace, SSO, IAM), monitor networking, manage IT asset lifecycle, and assist with endpoint security and compliance across Windows, macOS, and Linux.
- Compensation
- $99K–$107K / yr
- Location
- San Francisco, CA
- Work setup
- Hybrid
- Seniority
- Junior
- Employment
- Not specified
- Experience
- 4+ years
- Category
- It support
- Posted
Skills
Must have
- Bachelor's degree in computer science
- 4+ years providing support across Linux/Windows/macOS
- Experience supporting video conference systems (Google Meet / Logitech Room Systems)
- SaaS/cloud experience (Google Workspace, Slack, 1Password, SSO)
- Understanding of system/application integration and automation engineering
- Able to work off-hours for maintenance and projects
- Periodic travel to other offices to support staff
Full description
Position Overview |
We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.
Key responsibilities| Helpdesk & End-User Support
-
Provide Tier 1–2 technical support for hardware, software, and SaaS applications
-
Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals
-
Support operating systems (Windows, macOS, Linux) and productivity tools
-
Document issues, resolutions, and procedures in the ticketing system
Cloud & Systems Administration
-
Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)
-
Manage user access, permissions, and identity services (e.g., Google SSO, IAM)
-
Assist with cloud-based backups, monitoring, and security best practices
-
Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.
Networking
-
Monitor network performance and resolve connectivity issues
-
Assist with network security controls and access management
IT Asset Management
-
Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)
-
Maintain accurate asset inventory records and ensure compliance
-
Coordinate device provisioning, replacements, and returns
-
Support onboarding and offboarding processes
Security & Compliance
-
Follow IT security policies and best practices
-
Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)
-
Support audits and compliance requirements as needed
Qualifications |
-
Bachelor's degree in computer science or
-
4+ years provided support in the form of Linux\Windows\Mac OS architecture
-
Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems)