Junior IT Support (Contractor)
On-site junior IT/desktop support contractor assisting users with basic hardware, software, and networking issues — account management, password resets, OS/software installs, and documenting support requests, under supervision of senior team members. Work is based on site in Davao City, Philippines, in shifting schedules.
- Compensation
- Not disclosed
- Location
- Bogotá, CO
- Work setup
- Not specified
- Seniority
- Junior
- Employment
- Contract
- Experience
- 1+ years
- Category
- It support
- Posted
Skills
Must have
- Bachelor's Degree in Information Technology, Computer Science, or related field (e.g. Computer Engineering)
- 1-2 years of Desktop Support experience (hardware, software, network and related technologies)
- Basic understanding of computer hardware, operating systems (Windows, macOS, or Linux), and software applications
- Familiarity with basic networking concepts, such as Wi-Fi, LAN, and TCP/IP
- Problem-solving skills: ability to diagnose and identify solutions to technical issues
- Good verbal and written communication; ability to explain technical information to non-technical users
- Customer service orientation with patience and empathy when dealing with users
- Time management: ability to prioritize tasks and manage multiple support requests
- Willingness to learn and stay updated with technological advances
- Attention to detail in following system settings, documentation, and troubleshooting procedures
- Teamwork: ability to work collaboratively and contribute to team goals
- Adaptability to new tools, systems, and changing environments
- Amenable to work onsite and in shifting schedules
- Amenable to work in a project-based arrangement
Full description
About UsFull Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
- Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
- Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
We are looking to hire a Junior IT Support (Contractor) to assist our clients with computer hardware and software issues. You will be required to work on site in Davao City, Philippines and assist with hardware installations, software upgrades, systems integrations, and resolve IT related issues.
To ensure success as a Desktop Support Junior, you should have extensive knowledge of home and office systems, good problem solving skills, and technical skills. In this role, you are expected to provide fast and effective support for clients experiencing basic hardware and software issues.
Duties and Responsibilities:
- Assist users with troubleshooting basic hardware and software issues.
- Perform basic account management tasks which includes but not limited to account creation, password resets and unlocking accounts.
- Support installation and maintenance of computer hardware, peripherals and software.
- Assist in installing and upgrading operating systems and software under supervision.
- Help troubleshoot basic networking and connectivity issues.
- Provide basic training and guidance to users on computer operations.