Junior IT Support Engineer
Junior IT Support Engineer in Hong Kong at a tech services firm (hired via a recruitment agency), providing day-to-day client support across hybrid and AI-enabled environments, maintaining Dynamics CRM and SQL Server, doing routine network upkeep, and communicating with clients in fluent English.
- Compensation
- Not disclosed
- Location
- Hong Kong, Hong Kong
- Work setup
- Remote
- Seniority
- Junior
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Hands-on knowledge of SQL Server or network maintenance, or proficiency in at least one programming language (e.g., .NET/C#)
- Strong English skills (listening, speaking, reading, writing) with the ability to explain technical issues clearly
- Degree or background in computer/IT fields, or equivalent operational/maintenance experience
- Quick learner
- Excellent communication, teamwork, and customer service orientation
Nice to have
- Microsoft certifications
- Prior IT support experience
Full description
Job brief
Our client is a fast-growing tech firm helping enterprise clients modernize with cloud, data, and AI-powered solutions. Their services cover IT infrastructure, systems administration, cloud migrations and managed services, plus practical AI work such as model deployment, MLOps, and intelligent automation. Serving industries like healthcare, finance, and professional services, they prioritize reducing downtime, strengthening security, and driving measurable efficiency gains. With a handson engineering culture, fast incident response, and a focus on automation and clear documentation, they invest heavily in mentorship and continuous learning.
Responsibilities
- Provide daytoday technical support, troubleshooting client issues and answering technical questions across hybrid and AIenabled environments.
- Support basic maintenance of CRM platforms (e.g., Dynamics CRM) and assist with SQL Server administration and routine network upkeep.
- Communicate in fluent English with clients to clarify requirements and report progress.
- Take part in ongoing technical training and knowledgesharing to build professional skills.
- Collaborate closely with engineers and customerfacing teams, delivering a customercentric service.
Requirements
- Handson knowledge of SQL Server or network maintenance, or proficiency in at least one programming language (e.g., .NET/C#).
- Strong English skills (listening, speaking, reading, writing) with the ability to explain technical issues clearly.
- Degree or background in computer/IT fields, or equivalent operational/maintenance experience; quick learner.
- Excellent communication, teamwork, and customer service orientation.
- Microsoft certifications or prior IT support experience are a plus, training available for motivated, lessexperienced candidates.