Junior IT Support Officer

Kickstart Your IT Career with Eureka Furniture!

Are you tech-savvy, enjoy solving problems and love helping people? We're looking for an enthusiastic and motivated Junior IT Support Officer to join our team at Eureka Furniture!

This is a fantastic opportunity for someone looking to build their career in IT, gain valuable hands-on experience and work with a supportive team in a growing Australian retail business.

About Us

Eureka Furniture is a proudly Australian, family-owned furniture and homewares retailer established in 1986. With stores across Queensland, New South Wales, Victoria and the ACT, we're passionate about offering beautiful, quality furniture and creating great experiences for our customers.

Behind our retail stores is a dedicated support team that keeps everything running smoothly, and that's where you come in!

About the Role

Based at our Acacia Ridge Office, you'll play an important role in keeping our technology and systems running smoothly across our retail stores, warehouses and office teams.

As a Junior IT Support Officer, you'll be one of the first points of contact for day-to-day IT enquiries, helping team members troubleshoot issues, set up equipment and access the systems they need to do their jobs.

Working alongside our IT Manager, you'll gain exposure to a variety of technologies, systems and projects, making this a great opportunity to learn, develop and grow your technical skills.

What You'll Be Doing

• Providing friendly and efficient first-level IT support to employees across the business.

• Responding to IT support tickets, emails and requests, troubleshooting issues and escalating where required.

• Setting up and configuring computers, laptops, printers, mobile devices and other IT equipment.

• Troubleshooting hardware, software and connectivity issues.

• Assisting with the maintenance, updates and ongoing performance of IT equipment and systems.

• Supporting Microsoft 365 applications, Windows operating systems and our Pronto business system.

• Maintaining accurate records of IT requests, troubleshooting steps and resolutions.

• Assisting employees with basic IT guidance and system-related questions.

• Supporting the IT Manager with projects, system improvements and new technology initiatives.

What We're Looking For

We're looking for someone with a positive attitude, a genuine interest in technology and a willingness to learn.

Ideally, you'll bring:

• A good understanding of computers, IT hardware and common software applications.

• Familiarity with Microsoft 365 and Windows operating systems.

• Strong troubleshooting and problem-solving skills.

• Great communication skills and a friendly, helpful approach.

• Excellent attention to detail and the ability to stay organised.

• The ability to prioritise tasks and manage competing requests.

• A proactive attitude and enthusiasm for learning new technologies.

• The ability to work both independently and collaboratively as part of a team.

It would be a bonus if you have:

• Previous IT help desk or technical support experience.

• Relevant IT qualifications, certifications or current studies in Information Technology.

• Experience with Pronto or similar business management systems.

• A current Australian driver's licence and access to a vehicle.

Don't tick every box? We'd still love to hear from you! We're looking for someone with the right attitude, initiative and willingness to learn. Previous IT experience is an advantage, but not essential.

Why Join Eureka Furniture?

• Build your IT career: Gain practical experience supporting technology across a multi-site retail business.

• Supportive team environment: Work alongside experienced team members who can help you develop your skills.

• Variety in your day: From troubleshooting everyday issues to assisting with IT projects, no two days are quite the same.

• Career development: Opportunities to expand your knowledge and gain exposure to different systems and technologies.

• Established Australian business: Be part of a family-owned company with a long history in furniture retail.

Ready to Join Our Team?

If you're passionate about technology, enjoy helping others and are looking for an opportunity to develop your IT career, we'd love to hear from you!

Apply now and take the next step in your IT career with Eureka Furniture!