Junior IT Technician
Junior IT Technician at a Singapore-based library automation company: provides first-line support for hardware, software, and networking issues, installs and configures systems, handles support tickets, and assists with on-site system implementation. Works with Windows, Microsoft 365, basic networking, and RFID/library systems; Chinese is needed to liaise with the Shanghai HQ team.
- Compensation
- SGD 3K–SGD 3.5K / mo
- Location
- Central Region
- Work setup
- Onsite
- Seniority
- Junior
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Must have
- Polytechnic Diploma in Information Technology, Computer Science, Software Engineering, Electronic Engineering or related field
- Able to communicate in Chinese (essential for liaison with HQ Shanghai team)
- Basic understanding of Windows operating systems and Microsoft Office 365
- Familiar with basic networking concepts
- Good communication and customer service skills
- Strong attention to detail and ability to follow instructions
- Willingness to learn and grow in a fast-paced environment
- Willingness to work as a team
- Willingness to travel
Nice to have
- Knowledge in library and RFID system
Full description
Salary: $3,000 – $3,500 per month
About the role
We are looking for a hands-on and service-oriented Junior IT Technician to support day-to-day operations. This role is ideal for someone with practical experience in hardware and software support, user troubleshooting, and IT infrastructure maintenance.
Key responsibilities
- Provide first-line technical support for hardware, software, and network issues.
- Set up, install, and configure hardware and software.
- Maintain and troubleshoot basic networking equipment (e.g., routers, switches).
- Respond to and resolve support tickets in a timely manner.
- Help implement software updates, antivirus scans, and routine system checks.
- Escalate complex issues to senior IT personnel or project manager when required.
- Ensure compliance with internal policies and security standards.
About you
- Polytechnic Diploma in Information Technology, Computer Science, Software Engineering, Electronic Engineering or related field.
- Knowledge in library and RFID system is an advantage.
- This position works closely with HQ - Shanghai, China team, thus being able to communicate in Chinese is essential to facilitate communications across the team.
- Basic understanding of Windows operating systems and Microsoft Office 365.
- Familiar with basic networking concepts.
- Good communication and customer service skills.
- Strong attention to detail and ability to follow instructions.
- Willingness to learn and grow in a fast-paced environment.
- Willingness to work as a team.
- Willingness to travel.
Benefits
- Annual leave, medical leave, and statutory benefits
- Medical reimbursement or insurance (if applicable)
- Training and development support
- Friendly and collaborative work culture
About us
We are a Singapore-based company in library automation with head office in Shanghai, China. Our team plays a critical role in installation and implementation of systems at project sites to support client's daily operations.