Junior/ Mid-Level Configuration Manager

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI is seeking a Junior/ Mid-Level Configuration Manager to maintain the integrity and accuracy of enterprise configuration information across an IT environment. This role supports Configuration Management Database (CMDB) administration, asset relationships, and configuration control activities to improve service delivery, operational visibility, and change management effectiveness.

Working closely with infrastructure, application, asset management, and ServiceNow teams, you will help ensure configuration data remains accurate, compliant, and aligned with ITIL best practices.

Duties and Responsibilities:

• Maintain Configuration Items (CIs) and relationships within the ServiceNow CMDB.

• Perform routine audits and validation of configuration data to ensure completeness and accuracy.

• Support Change Management activities by evaluating configuration impacts and maintaining baseline documentation.

• Assist with discovery, reconciliation, and lifecycle management of enterprise IT assets and configuration records.

• Collaborate with technical teams to document infrastructure, application, and service dependencies.

• Monitor CMDB health and recommend improvements to data quality and governance.

• Support configuration audits, compliance reviews, and reporting activities.

• Maintain configuration documentation, standards, and operating procedures.

• Participate in process improvement initiatives that strengthen Configuration Management practices.

• Ensure activities comply with ITIL processes and organizational policies.

Qualifications

Education and Years of Experience:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

• 3–5 years of experience supporting Configuration Management, CMDB administration, Asset Management, or IT Operations.

• Experience working with ServiceNow CMDB or comparable ITSM platforms.

• Familiarity with ITIL Configuration and Change Management processes.