Junior Service Desk Agent

Junior Service Desk Agent

Key Responsibilities

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Respond promptly to customer contacts via telephone and e-mail.

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Gather customer and technical information to help describe the nature of the request or incident.

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Update customer databases with service requests or incident details.

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Assign service requests to the appropriate technical support groups.

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Develop and maintain relationships with customers to ensure a positive customer experience.

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Establish and maintain strong relationships with internal staff.

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Walk with onsite support engineers to learn and understand the technology and people.

Qualifications:

• Matric

Experience:

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Good communication skills, both written and verbal

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Ability to work well and collaboratively in a team environment

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Basic knowledge of Google and Windows 10