Junior Service Desk Analyst - Denmark

At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.

We are looking for a motivated Junior Service Desk Analyst eager to launch and grow their career in IT technical support. In this role, you will work as part of a collaborative team with hands-on daily guidance from a mentor or team lead. This position is tailored for continuous skill building, helping you prioritize day-to-day tasks, master internal tools, and adopt key organizational processes and industry best practices.

Key Responsibilities:

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User Support: Serve as the initial point of contact for IT support requests, logging and handling tickets via phone, email, or chat.

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Troubleshooting & Incident Resolution: Diagnose and resolve entry-level hardware, software, and basic network connectivity issues on workstations and peripherals.

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Maintenance & Deployment: Perform routine maintenance tasks, as well as software installations, configurations, and updates following standard operating procedures.

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Team Collaboration: Work alongside the wider team on project deliverables and escalate complex issues following defined guidelines.

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Training & Continuous Learning: Allocate regular time toward training modules, learning activities, and studying company policies, workflows, and internal tooling.

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Task Management: Coordinate closely with your mentor to clarify daily objectives, manage task transitions, establish priorities, and make productive use of downtime through structured learning.

Qualifications & Requirements:

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Education: Recent graduate or student pursuing a degree or diploma in Computer Science, Information Technology, Systems Engineering, or a related field (or equivalent practical interest/experience).

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Technical Fundamentals:

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Foundational understanding of desktop operating systems (Windows and/or macOS) and common productivity software.

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Basic networking concepts (Wi-Fi, IP addressing, DNS, VPN).

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Familiarity with computer hardware components and peripheral setup.