Key Account Manager

About the role

We’re looking for a Key Account Manager to strengthen and expand our relationships with top pharma and enterprise clients. In this role, you’ll focus on building long-term partnerships, securing contract renewals, and identifying new opportunities within existing accounts.

You’ll work closely with Delivery Managers and our Head of Growth to ensure our clients stay with us and grow with us.

Your Responsibilities

• Lead renewals and ensure continuation of existing contracts with minimal risk.

• Identify upsell and expansion opportunities that align with client needs.

• Build trust with senior stakeholders and position Appsilon as a long-term strategic partner.

• Collaborate with project teams to ensure seamless communication and account visibility.

• Provide quarterly insight reports to guide Appsilon’s positioning in the Life Sciences space.

We’re looking for someone with:

• Proven experience managing strategic accounts and executive relationships.

• Familiarity with the Life Sciences domain (e.g. clinical trials, FDA submissions, etc).

• Technical fluency to confidently discuss custom software solutions.

• Strong communication skills: excellent English proficiency (C1), listening skills, and ability to build trust quickly.

• Willingness to travel within the EU and USA for key meetings and industry events.

Our offer:

• Fully remote work, with flexibility to collaborate across time zones and align working hours with key client needs.

• A strategic account management role with real ownership - you build and grow long-term partnerships with global pharma and life sciences clients.

• Direct influence on revenue stability and expansion through renewals, upsells, and executive-level relationship building.

• Close collaboration with Delivery Managers and Growth leadership to ensure clients experience consistent value and choose Appsilon as a long-term partner.

• Competitive B2B compensation aligned with experience, responsibility, and business impact, with clear and transparent terms.

• Time and budget for continuous professional development, including life sciences domain knowledge, negotiation skills, and industry events.

• Exposure to senior stakeholders and decision-makers at leading pharma organizations, with opportunities to strengthen your consulting and advisory profile.

• Modern equipment (MacBook or ThinkPad with Linux) and tools that support effective, remote-first account management.

• A remote-first, trust-based culture built on ownership, accountability, and partnership - internally and with clients.

What can you expect during the recruitment process?

• General interview with the People Team

• Recruitment Task

• Interview with Hiring Manager (Head of Growth)

• Reference check

• Culture fit interview (with CEO)

• Offer

Does this sound like a great opportunity for you? Use the Apply button below!

Appsilon is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities, and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.