Key Account Manager

Who We Are

JINGDONG Industrials (JD Industrials), part of JD.com, is transforming the industrial supply chain through trusted sourcing, specialised industrial goods, and digital supply-chain tools. We help global enterprises and SMEs reduce costs, improve efficiency, and operate with greater reliability. From MRO services to spare parts and fulfilment, JD Industrials delivers scalable end-to-end solutions that meet the evolving needs of modern industries.

Our Global Reach

Positioned as a “Trustworthy One-Step Global Supplier for Long-Tail Goods,” JINGDONG Industrials is expanding rapidly across Southeast Asia, Europe, the Middle East, and South America. Our international operations are growing in markets such as Brazil, Thailand, Indonesia, Malaysia, Vietnam, Hungary, Turkey, and Saudi Arabia, providing smarter, faster, and more reliable procurement solutions for enterprises worldwide.

Learn more about who we are and what we do:

What We Offer

Joining JD Industrials means helping transform the global industrial supply chain through smart procurement and technology-driven services. You’ll take on meaningful challenges, collaborate with innovative teams, and make real impact for businesses worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to grow your skills and broaden your global perspective.

About The Team

You’ll be joining the JINGDONG Industrials team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

• Customer Development & Maintenance:

Proactively identify key client needs, build and nurture high-level relationships, and design comprehensive account management strategies to drive successful partnerships and ensure client satisfaction and business continuity.

• Solution Design:

Leverage internal and external resources to analyze industry trends and client challenges. Develop tailored supply chain solutions (e.g., cost modeling, pricing strategies), lead bidding and negotiations, and ensure efficient project execution.

• Project Operations Management:

Monitor project quality, profitability, and payment timelines. Coordinate cross-functional resources to resolve issues, optimize workflows and cost structures, and achieve business objectives while enhancing profitability.

• Market Insights & Strategy:

Gather industry trends, competitor intelligence, and client feedback to produce market analysis reports. Drive product innovation and model enhancements to strengthen the company’s competitive edge.

• Team Collaboration & Empowerment:

Oversee project team roles, enhance efficiency through training, incentives, and process improvements, and cultivate a skilled talent pipeline to ensure organizational sustainability.

At JINGDONG Industrials, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.