Key Account Manager

Job brief:

We are looking for a skilled Key Account Manager to oversee the relationships of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.

Major Responsibilities:

• Developing a solid and trusting relationship between major key clients and company.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Serve as the link of communication between key customers and internal teams.
• Working with sales team, advertising, logistics, marketing, and team members from other departments to ensure the highest quality and all client needs met.
• Collaborating with the sales team to maximise profit by up-selling or cross-selling.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

• Bachelor's degree with 2+ years of experience in Customer Service, Sales, or relevant field.
• Strong written and verbal communication skills (email, phone, etc.)
• Excellent Customer Service and handling skills.
• Able to multitask, prioritize, and manage time efficiently
• Goal-oriented, organized team player
• E-commerce experience will be good to have

All your information will be kept confidential according to EEO guidelines.