Key Account Manager
- Compensation
- Not disclosed
- Location
- New York, NY
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Sales
- Posted
Skills
Must have
- 3+ years of experience in account management, hospitality, restaurant operations, or a closely related field.
- Proven ability to build strong strategic relationships, provide consultative guidance, and communicate effectively with executive-level stakeholders.
- Demonstrated analytical skills with the ability to interpret data and metrics to identify trends, shape strategy, and measure impact.
- Excellent organizational, communication, and presentation skills suited for adapting messaging across various audiences.
- Must be based in New York City metro with the ability to travel domestically up to 60% for in-person customer meetings, territory mapping, and industry networking events.
Nice to have
- Experience managing high-profile, high-touch, or complex multi-stakeholder accounts.
- Deep knowledge of hospitality culture, competitive market dynamics, and the operational workflows of influential restaurants.
- Familiarity with hospitality tools, customer relationship management (CRM) systems, and related platform capabilities.
- Proven success collaborating with cross-functional teams such as Sales, Marketing, Product, and Onboarding.
- Proficiency with enterprise software (e.g., Salesforce, Google Workspace) and comfort using modern workflow efficiency tools.
Full description
With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About the job
The Key Account Manager plays a crucial role in supporting a curated portfolio of strategically important, high-visibility restaurant partners. In this specialized role, you will apply a high-touch, tailored support model to protect and grow these valuable partnerships through exceptional customer care and thoughtful problem-solving. By acting as a trusted advisor and operational partner, you will ensure these influential restaurants maximize their value and achieve long-term success on the platform. You will also collaborate cross-functionally to champion bespoke operational needs and elevate the overall partner experience.
This position is based in New York City and requires regular local travel.Responsibilities
- Serve as a strategic advisor for a curated portfolio of critical accounts, developing customized retention and growth strategies aligned with each partner's operational goals.
- Establish a proactive account-management cadence, delivering customized business reviews and actionable recommendations based on data-driven insights.
- Act as an expert consultant on product solutions, conducting audits to optimize platform usage and supporting strategic partnership initiatives.
- Guide complex onboarding for new accounts and coordinate cross-functional support during high-priority launches and transitions.
- Translate partner feedback and field insights into actionable recommendations for internal stakeholders, serving as the structured voice of the customer.
- Drive operational excellence by maintaining accurate documentation, contributing to scalable workflows, and representing the brand professionally during market visits.
Minimum Qualifications
- 3+ years of experience in account management, hospitality, restaurant operations, or a closely related field.
- Proven ability to build strong strategic relationships, provide consultative guidance, and communicate effectively with executive-level stakeholders.
- Demonstrated analytical skills with the ability to interpret data and metrics to identify trends, shape strategy, and measure impact.