Key Accounts Manager - Digital Commerce - FMCG

Responsibilities:

• Ownership of Orkla's relationships and commercial outcomes with leading digital commerce accounts.

• Account management: Lead all aspects of commercial partnership with digital commerce accounts to deliver Orkla's priorities, e.g., joint business planning, terms negotiation, and platform event participation.

• Translate category objectives into winning account plans.

• Platform execution: Execute platform-specific pricing, promotions, and site merchandising.

• Product listing and on-shelf availability: Drive the product listing process; maximize dark store coverage and OSA by ensuring timely PO generation.

• Insights and reporting: Track digital commerce performance on the account across key input and output metrics, drive root-cause analyses, and deliver regular presentations to Orkla senior management.

• Voice of the customer: Source account-specific insights and incorporate them into plans, including feedback on shopper behavior, channel trends, and competition moves.

• Cross-functional collaboration: Work closely with brand teams, performance marketing, and supply chain to deliver Orkla's priorities for the account.

Educational background and professional experience:

• Master's or Bachelor's degree in Business, Marketing, or equivalent.

• 6+ years of direct, hands-on experience in sales or account management in CPG companies, or vendor management in digital commerce platforms.

Required skills:

• Deep understanding of digital commerce fundamentals, e.g., terms of trade, inventory, margin, returns, and fulfillment KPIs.

• Strong relationship-building and negotiation skills to achieve win-win outcomes with account partners.

• Strong interpersonal skills, including communication, negotiation, and influencing across seniority levels.

• Data-backed decision making and communication.

• Ability to work with cross-functional teams to deliver commercial outcomes.