[L'Oréal Korea] (Sr.) E-commerce Operations Manager - OPS - CORP

Job Title : (Sr.) E-commerce Operations Manager Who We Are

Calling all innovators, disruptors, and dreamers! Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming, fueled by data, tech, innovation, and science. Together, we tackle big challenges while staying committed to making the world a more inclusive and better place for everyone and our planet. So, let's team up and create the beauty industry of the future together!

A Day in the LifeEnsure E-commerce orders from various platforms are processed seamlessly through OMS, accurately fulfilled, and delivered to customers on time, and inventory and sales are accurately recorded in SAP.1. E-Com Operation

• Experience in B2C e-commerce site maintenance or online marketing is preferred.
• Ability to solve problems in detail and suggest resolutions.
• Manage daily Ecommerce KPI Dashboard (Orders, Claims, Cancellations, etc.)
• Manage the day-to-day operations of E-commerce orders.
• Oversee inventory management and fulfillment processes.
• Ensure master data, promotion data, and information on the events are well-updated in the OMS.
• - Find ways to optimize the E-commerce supply chain and tools further

2. System Expertise/Knowledge

• Enhance OMS (or SAP, WMS, MHE) functions by collaborating with local and Zone IT
• Follow up on system issues and resolve them occurring during operations.
• Monitor and report E-commerce operations KPI and Dashboard
• Data analysis, generating knowledge and insights to drive growth.
• Competent in using MS Office applications.
• Plan and Conduct the UAT Test

Conducted online site QA for new projects, system enhancement, and redesign.

Work collaboratively with HQ, Customer Service, and IT team, Prepare BRD

• Participate in meeting calls and follow-up E2E tests to monitor all digital journeys of the site.

3. Other Skills/Requirements

• Fluent Speaking/Writing in English and Korean
• Candidates must be able and willing to commute to both work locations based on business requirements.
• Work Location : Seoul HQ (ASEM Tower, Samseong-dong) and Icheon DC (Sail Steel, Sadong-ri)
• Able to communicate and collaborate with DC admins, E-Com Specialists, Zone IT
• High Problem Analytic skills

Who You AreEducation

University graduate in the field of Statistics, Management, Data Analytics, or any related studies

Years of experience

+2~6 years

Experience

eCommerce operations with a minimum of +2 years of experience

Strong understanding of E-commerce platforms and technology

Proficiency in using the Order Management System and physical process.

Knowledge of supply chain and logistics, including expertise in managing inventory, order fulfillment, and shipping

Language

Should be fluent in both Spoken and Written Korean & English

Other Skills

Attention to detail and organizational skills.

Excellent problem-solving and decision-making abilities

Strong communication and teamwork skills

Technical proficiency in navigating eCommerce platforms and related software