L1/L2 IT Support Engineer
Provides Level 1/2 end-user technical support while administering Microsoft Intune and Microsoft 365 (Entra ID, Exchange Online, Teams, SharePoint, OneDrive), covering device enrollment, compliance policies, app deployment, Windows Autopilot, and user onboarding/offboarding. Troubleshoots Windows, macOS, networking, and endpoint issues. Fully remote role for candidates in Mexico.
- Compensation
- Not disclosed
- Location
- Mexico
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 2+ years
- Category
- It support
- Posted
Skills
Must have
- 2–4 years of hands-on IT support experience
- Proven experience administering Microsoft Intune in a production environment
- Strong Microsoft 365 administration experience (Entra ID, Exchange Online, Teams, SharePoint, OneDrive)
- Excellent troubleshooting and problem-solving skills
- Good understanding of Windows 10/11, Active Directory/Entra ID, TCP/IP, DNS, DHCP, VPN, and general networking fundamentals
- Strong communication and customer service skills
- MD-102 or MS-102 certification
Nice to have
- AZ-900 – Microsoft Azure Fundamentals certification
Full description
Location: Remote / Mexico
Department: ITSM
Employment Type: Full-Time
Reports to: Team Lead ITSM
About AIM Inc.
AIM Inc. is a global technology and cybersecurity-driven organization delivering enterprise IT, cloud, digital transformation, and managed security solutions across North America and international markets. We specialize in building scalable, secure, and performance-driven systems that empower businesses to modernize operations and achieve measurable outcomes.
Position Overview
We are looking for an experienced L1/L2 IT Support Engineer with strong hands-on experience in Microsoft 365 administration and Microsoft Intune. The ideal candidate should be passionate about troubleshooting, endpoint management, and delivering excellent IT support. This is a technical role where practical experience is valued more than certifications.
Key Responsibilities
- Provide Level 1 & Level 2 technical support for end users.
- Administer Microsoft Intune, including device enrollment, Configuration Profiles, Compliance Policies, Endpoint Security, application deployment, and Windows Autopilot.
- Manage Microsoft 365 services, including Microsoft Entra ID, Exchange Online, Teams, SharePoint, and OneDrive.
- Perform user onboarding/offboarding, account provisioning, licensing, and access management.
- Troubleshoot Windows, macOS, Microsoft 365, Intune, networking, and endpoint-related issues.
- Maintain documentation and follow IT best practices.
Required Qualifications
- 2–4 years of hands-on IT support experience.
- Proven experience administering Microsoft Intune in a production environment.
- Strong Microsoft 365 administration experience (Entra ID, Exchange Online, Teams, SharePoint, and OneDrive).
- Excellent troubleshooting and problem-solving skills.
- Good understanding of Windows 10/11, Active Directory/Entra ID, TCP/IP, DNS, DHCP, VPN, and general networking fundamentals.
- Strong communication and customer service skills.
Certifications
- MD-102 or MS-102 (Mandatory)
- AZ-900 – Microsoft Azure Fundamentals (Nice to have)
Note: We are looking for candidates with real-world, hands-on experience. Practical knowledge and troubleshooting ability will be given greater consideration.
Core Competencies
- Strong analytical and problem-solving skills.