L2 Application Support Analyst - Banking Applications

Purpose of the role :

Provide L2 application support including 24/7 Production support. Adhere to support standards, guidelines, and ensure EOD process completion on time. Support Problem, Change, and Incident Management following ITIL processes.

Key Responsibilities :

• Contribute to application projects and technical expertise in Lending & Collections across PAN India regions.

• Handle production queries, issue resolution, RCAs, and process improvements.

• Provide On-call support for end users and manage P1 issues during extended hours.

• Coordinate with vendors and internal teams for issue resolution.

• Identify service improvement opportunities.

Technical Competencies :

• Working knowledge on Unix/Linux Flavors.

• Knowledge on SQL (Any RDBMS).

• Exposure to Java.

• Experience in Treasury, CCIL & EOD applications.

Behavioural Competencies :

• Strong collaboration, communication, and problem-solving skills.

• Customer-focused mindset.

Desired Experience & Qualification :

• Graduate with 3 to 7 years of experience in Treasury, CCIL & EOD application Support.

• Proven capability to drive results in production support.