L2 L3 IT Support Engineer
L2/L3 IT support engineer in Cebu City handling escalated incidents and troubleshooting complex workstation, server, and network issues in Microsoft-based environments (Microsoft Server, Active Directory, Azure, Microsoft 365), with strong focus on client service.
- Compensation
- Not disclosed
- Location
- Cebu City, Cebu
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- It support
- Posted
Skills
Must have
- At least 5 years of relevant experience as a Systems Engineer or in advanced IT support
- Strong background in desktop, server, and Microsoft infrastructure support
- Experience with Microsoft Server, Active Directory, Azure, and Microsoft 365
- Knowledge of network troubleshooting, hardware issues, and client/server connectivity
- Strong problem-solving, prioritization, and customer service skills
- Ability to follow standard procedures and handle escalated technical incidents
Nice to have
- Experience with Citrix, Terminal Services, VMware, and IT monitoring tools
- Network+ certification
Full description
Job Description
TO APPLY: strictly send your applications to my email, adam@tahche.ph (adam@tahche(dot)ph)
Job Role
Responsible for handling escalated IT incidents, troubleshooting complex workstation, server, and network issues, and supporting Microsoft-based environments. Ensures timely resolution of technical issues while maintaining excellent client service.
Job Qualifications
Qualifications
At least 5 years of relevant experience as a Systems Engineer or in advanced IT support.
Strong background in desktop, server, and Microsoft infrastructure support.
Experience with Microsoft Server, Active Directory, Azure, and Microsoft 365.
Knowledge of network troubleshooting, hardware issues, and client/server connectivity.
Strong problem-solving, prioritization, and customer service skills.
Ability to follow standard procedures and handle escalated technical incidents.
Nice to Have:
Experience with Citrix, Terminal Services, VMware, and IT monitoring tools.
Network+ certification.
TO APPLY: strictly send your applications to my email, adam@tahche.ph (adam@tahche(dot)ph)