L2 Senior Support Engineer

**Job Description :
Key Responsibilities :Application & Production Support :**

• Provide L2 support for business-critical enterprise applications.

• Monitor application health and ensure high system availability.

• Investigate, troubleshoot, and resolve production issues within SLA timelines.

• Perform root cause analysis (RCA) and implement preventive measures.

Azure Cloud Support :

• Support and maintain Azure-based applications and infrastructure.

• Manage Azure PaaS services and cloud resources.

• Optimize Azure SQL databases for performance and scalability.

• Support Azure Logic Apps and cloud integrations.

• Monitor applications using Azure Monitor and Application Insights.

Platform Administration :

• Administer and support SharePoint Online environments.

• Provide operational support for OpenText platforms.

• Support SaaS applications deployed on Microsoft Cloud.

• Ensure platform stability, security, and performance.

Integration & Automation :

• Support REST/API integrations across enterprise applications.

• Drive automation initiatives for operational efficiency.

• Improve monitoring, alerting, and operational dashboards.

• Collaborate with development teams on deployment and release activities.

Incident & Operational Management :

• Lead major incident resolution activities.

• Coordinate cross-functional teams during critical production issues.

• Prepare incident reports and RCA documentation.

• Participate in operational governance meetings and continuous improvement initiatives.

Technical Leadership :

• Provide technical guidance and mentoring to support teams.

• Drive best practices for cloud operations and application support.

• Participate in architecture discussions and platform enhancements.

Required Skills :1. Cloud & Infrastructure :

• Microsoft Azure

• Azure Architecture

• Azure PaaS Services

• Azure Logic Apps

• Azure SQL Performance Tuning

• Azure Monitor

• Application Insights

2. Development & Integration :

• .NET

• ASP.NET Core

• REST APIs

• API Integrations

3. Platforms :

• SharePoint Online

• OpenText

• SaaS Applications

• Microsoft Cloud

4. Operations :

• Major Incident Management

• Root Cause Analysis (RCA)

• Operational Governance

• Automation & Monitoring Optimization

• Technical Leadership

Preferred Skills :

• Experience supporting AI-enabled enterprise platforms.

• Knowledge of DevOps and CI/CD processes.

• Experience with enterprise monitoring tools.

• Microsoft Azure certifications are preferred.

• ITIL certification is an added advantage.

Education :

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.