L2 Support Engineer
L2 Support Engineer in Mumbai providing second-level technical support and troubleshooting for clients' software and hardware, monitoring system performance and maintaining documentation. Core stack includes SQL, Windows and Linux administration, monitoring tools, and Java for troubleshooting.
- Compensation
- Not disclosed
- Location
- Mumbai City
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 7+ years
- Category
- It support
- Posted
Skills
Must have
- Proficiency in SQL for database management and queries
- Strong knowledge of Windows and Linux operating systems
- Experience with monitoring tools and techniques to ensure system reliability
- Familiarity with Java programming for troubleshooting and support
- Excellent communication skills to interact effectively with clients and team members
- Excellent problem-solving skills
Full description
We are seeking an L2 Support Engineer to join our dynamic team in Maharashtra. The ideal candidate will be responsible for providing high-level technical support and troubleshooting for our clients' systems and applications. This role requires a strong understanding of various operating systems and programming languages, as well as excellent problem-solving skills.
Key Responsibilities:
- Provide second-level support for technical issues related to software and hardware.
- Troubleshoot and resolve issues in a timely manner, ensuring minimal disruption to client operations.
- Monitor system performance and conduct regular maintenance to ensure optimal functionality.
- Collaborate with other technical teams to escalate and resolve complex issues.
- Document all support activities and maintain accurate records of client interactions.
- Assist in the development and implementation of support processes and procedures.
Required Skills:
- Proficiency in SQL for database management and queries.
- Strong knowledge of Windows and Linux operating systems.
- Experience with monitoring tools and techniques to ensure system reliability.
- Familiarity with Java programming for troubleshooting and support.
- Excellent communication skills to interact effectively with clients and team members.
If you are a motivated individual with a passion for technology and a commitment to providing exceptional support, we encourage you to apply for this exciting opportunity. Join us in delivering top-notch service to our clients and enhancing their operational efficiency.