L3 DC Operations Analyst-BCPDR

We are seeking a highly skilled L3 DC Operations Analyst to manage and support software and hardware asset management (SAM/HAM) processes and modern data center operations, excluding legacy systems. The ideal candidate will have deep expertise in asset lifecycle management, compliance, troubleshooting escalated issues, and optimizing modern data center technologies.

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Requirements

Key Responsibilities:

Asset Management (SAM/HAM):

• Oversee the complete lifecycle of data center software and hardware assets, from procurement to decommissioning.

• Maintain an accurate inventory of all assets using asset management tools (e.g., ServiceNow, Flexera, Snow).

• Ensure compliance with licensing agreements and regulatory standards.

• Monitor asset utilization to identify optimization opportunities and cost-saving measures.

• Support audits by preparing accurate and detailed reports on software and hardware assets.

Data Center Operations (Excluding Legacy Systems):

• Provide L3 support for escalated issues related to modern data center infrastructure, including servers, storage, and networks.

• Implement and maintain automation processes for monitoring, alerting, and resolving operational issues.

• Collaborate with cross-functional teams to ensure system uptime, performance, and scalability.

• Manage integrations between cloud services and on-premises data center resources.

• Troubleshoot and resolve escalated incidents, perform root cause analysis, and prevent recurring issues.

Compliance and Governance:

• Ensure adherence to organizational policies, industry standards, and ITIL best practices.

• Collaborate with compliance teams to ensure software licensing and hardware management align with regulatory requirements.

• Develop and maintain comprehensive documentation for policies, procedures, and workflows.

Optimization and Continuous Improvement:

• Identify inefficiencies in asset management or data center operations and implement improvement initiatives.

• Research emerging technologies and make recommendations for system upgrades or changes.

• Mentor and train L1/L2 support teams on asset management practices and operational standards.

Required Skills and Qualifications:

Technical Skills:

• Expertise in SAM/HAM tools like ServiceNow, Flexera, or Snow License Manager.

• Strong understanding of modern data center technologies, including servers, virtualization, cloud platforms (e.g., AWS, Azure), and storage systems.

• Proficiency with monitoring tools such as SolarWinds, Nagios, or DataDog.

• Familiarity with scripting languages (e.g., PowerShell, Python) for automation and reporting.

• Working knowledge of ITIL frameworks and asset lifecycle management.

Experience:

• 5+ years of experience in data center operations or IT asset management.

• Prior experience in an L3 role with escalated issue resolution and advanced troubleshooting.

• Proven track record in optimizing SAM/HAM processes and ensuring compliance.

Soft Skills:

• Excellent problem-solving and analytical skills with attention to detail.

• Strong communication and collaboration skills, able to work across teams and with vendors.

• Ability to manage multiple priorities in a fast-paced environment.