L3 System Engineer
Senior (L3) infrastructure engineer on a 1-year extendable contract in Iskandar Puteri, Johor, Malaysia, serving as the top escalation point for enterprise VMware vSphere, Cisco UCS, NetApp storage, and NetBackup/Veeam backup issues, plus patching, upgrades, and disaster recovery, with 24x7 on-call and mentoring of L1/L2 teams.
- Compensation
- Not disclosed
- Location
- Johor Bahru District, Johor
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 8+ years
- Category
- Software engineering
- Posted
Skills
Must have
- Diploma or Degree in Computer Science, IT, Engineering or related discipline
- 5-8+ years of experience in enterprise infrastructure/system engineering
- Strong hands-on experience with VMware environments (vSphere, ESXi, vCenter)
- Hands-on experience with Cisco UCS
- Good experience with NetApp storage
- Strong experience with NetBackup and/or Veeam
- Windows Server administration and troubleshooting
- PowerShell scripting and infrastructure automation
- Experience supporting large-scale enterprise or multi-site environments
- Experience with ITIL Incident, Problem and Change Management
- Availability for 24x7 on-call and after-hours maintenance support
Nice to have
- VMware VCP, Cisco, NetApp, Veeam or relevant infrastructure certifications
Full description
Posting Title : L3 System EngineerContract Period: 01 - Year-Extendable based on performanceWork Location: Iskandar Puteri, Johor, MalaysiaJob Description: Job Description – L3 System EngineerRole Overview
The L3 System Engineer is responsible for providing advanced technical support, troubleshooting, administration, and engineering of enterprise server, virtualisation, storage, backup, and compute infrastructure.
The role will act as the Level 3 technical escalation point for complex infrastructure incidents and problems. The engineer will provide technical leadership to L1/L2 teams and work closely with network, security, application, vendors, and regional infrastructure teams.
The role will also support infrastructure projects, technology refreshes, migrations, upgrades, patching, capacity management, disaster recovery, and continuous improvement initiatives.
Key Responsibilities
- L3 Infrastructure Support
- Provide L3 technical support for complex infrastructure incidents escalated from L1/L2 teams.
- Troubleshoot complex server, virtualisation, storage, backup, and compute issues.
- Perform detailed technical analysis of system logs, performance metrics, configurations, and infrastructure events.
- Lead troubleshooting for major incidents and critical infrastructure outages.
- Perform Root Cause Analysis (RCA) and identify permanent corrective actions.
- Provide technical guidance and mentoring to L1/L2 engineers.
- Ensure incidents are resolved within agreed SLA.
2. VMware Virtualisation
- Administer and troubleshoot enterprise VMware vSphere, ESXi and vCenter environments.
- Support VMware clusters, HA, DRS, vMotion and virtual networking.
- Troubleshoot VM CPU, memory, storage and network performance issues.
- Perform ESXi host and VMware Tools upgrades.
- Support VM provisioning, migration, snapshots and lifecycle management.
- Troubleshoot ESXi host, vCenter and cluster-related issues.
- Perform VMware capacity planning and resource optimisation.
- Participate in VMware platform upgrades and migration projects.
3. Cisco UCS
- Manage and troubleshoot Cisco UCS infrastructure.
- Support UCS Manager, Fabric Interconnects, chassis, blades and service profiles.
- Troubleshoot UCS connectivity, hardware, firmware and performance issues.
- Perform UCS firmware upgrades and infrastructure maintenance.