L3 System Engineer
- Compensation
- Not disclosed
- Location
- Kuala Lumpur, MY
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 8+ years
- Category
- Software engineering
- Posted
Skills
Must have
- - Diploma or Degree in Computer Science, Information Technology, Engineering or related discipline.
- - 5–8+ years of experience in enterprise infrastructure/system engineering.
- - Strong hands-on experience with VMware environments.
- - Hands-on experience with Cisco UCS.
- - Good experience with NetApp storage.
- - Strong experience with either NetBackup and/or Veeam.
- - Experience supporting large-scale enterprise or multi-site environments.
- - Experience with ITIL Incident, Problem and Change Management.
- - VMware VCP, Cisco, NetApp, Veeam or relevant infrastructure certifications are advantageous.
- Key Competencies
- - Strong L3 troubleshooting and analytical skills.
- - Excellent problem-solving capabilities.
- - Strong ownership and accountability.
- - Ability to independently troubleshoot complex infrastructure issues.
- - Strong communication and stakeholder-management skills.
- - Ability to work under pressure during major incidents.
- - Strong documentation and reporting skills.
- - Proactive approach to infrastructure monitoring and improvement.
- Working Environment
- - Support enterprise and regional infrastructure environments.
- - Participate in on-call and after-hours support where required.
- - Support planned maintenance and infrastructure changes outside business hours.
- - Participate in Major Incident Management.
- - Work closely with network, security, application and vendor teams.
- - Support regional/global teams across different time zones.
- - Occasional travel to data centres or offices may be required.
- - Work location will be in Iskandar Puteri, Johor
- Interested applicants are invited to apply via our careers portal. Only shortlisted candidates will be notified.
- As part of our recruitment process, we collect and process personal data relating to job applicants. By submitting your application, you consent to the collection, use, and/or disclosure of your perso
- At Logicalis, we are committed to creating a diverse and inclusive workplace where everyone can thrive.
Full description
About Us
At Logicalis Asia Pacific, this is where you belong, grow, and thrive — at one of APAC's leading AI-driven technology integrators.
As the Architects of Change™, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services — providing real-time visibility and intelligence across our clients' digital ecosystems.
You'll belong as part of a collaborative regional team embedded within a global organisation. You'll grow through hands-on experience with the world's leading technology partners, supported by investment in certifications, consulting capability, and cross-border opportunity. And you'll thrive in a culture built on inclusion, trust, and continuous improvement.
Logicalis is proud to be a Great Place to Work® Certified™ organisation across multiple APAC markets — because the commitment we bring to our clients belongs equally to our people.
Join us and help shape the future of technology across APAC.
- L3 Infrastructure Support
- Provide L3 technical support for complex infrastructure incidents escalated from L1/L2 teams.
- Troubleshoot complex server, virtualisation, storage, backup, and compute issues.
- Perform detailed technical analysis of system logs, performance metrics, configurations, and infrastructure events.
- Lead troubleshooting for major incidents and critical infrastructure outages.
- Perform Root Cause Analysis (RCA) and identify permanent corrective actions.
- Provide technical guidance and mentoring to L1/L2 engineers.
- Ensure incidents are resolved within agreed SLA.
- VMware Virtualisation
- Administer and troubleshoot enterprise VMware vSphere, ESXi and vCenter environments.
- Support VMware clusters, HA, DRS, vMotion and virtual networking.
- Troubleshoot VM CPU, memory, storage and network performance issues.
- Perform ESXi host and VMware Tools upgrades.
- Support VM provisioning, migration, snapshots and lifecycle management.
- Troubleshoot ESXi host, vCenter and cluster-related issues.
- Perform VMware capacity planning and resource optimisation.
- Participate in VMware platform upgrades and migration projects.
- Cisco UCS